SS
Sisi S
Active since Jan 2012
15
Reviews
0
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Reviews
15 reviews23 months ago
Poor engineering of cars and horrible customer service
We had a water reservoir leak and had it replaced on warranty with Stellantis in May 2023 on our 2020 Jeep Compass that we bought brand new in September 2020. The same part is defective again in less than a year and their part warranty is 2 years. Jeep Sandton says Stellantis is refusing to pay because they won’t pay for the same part twice as they have already paid for it on warranty. The car just came out of motorplan less than 6 months ago and this is the kind of service we get? I complained at the Sandton dealership and emailed @Stellantis only to be ignored , my car was bought brand new. Check the history of that car and see how bad my experience has been with you. What difference does it make if the defective part was bought on warranty or cash by the customer? The fact is that the part failed within the 2 years warranty part, so why are you not covering the part and acknowledge that a root cause analysis was not done in this car. The car was brand new but we’ve had so many issues including replacing the whole radiator in less than 2 years of owning the car. Jeep needs to be held accountable for their appalling service, I will go all the way with this issue. This is no way to treat customers, now both Stellantis (Nhlanhla Ngwenya) and the dealership (Satel Ras)are both ignoring us on this matter. I have given you ample time to fix this before there are any further damages to my car and now it is enough, I am done with you bad service
0 replies
23 months ago
Poor engineering of cars and horrible customer service
We had a water reservoir leak and had it replaced on warranty with Stellantis in May 2023 on our 2020 Jeep Compass that we bought brand new in September 2020. The same part is defective again in less than a year and their part warranty is 2 years. Jeep Sandton says Stellantis is refusing to pay because they won’t pay for the same part twice as they have already paid for it on warranty. The car just came out of motorplan less than 6 months ago and this is the kind of service we get? I complained at the Sandton dealership and emailed @Stellantis only to be ignored , my car was bought brand new. Check the history of that car and see how bad my experience has been with you. What difference does it make if the defective part was bought on warranty or cash by the customer? The fact is that the part failed within the 2 years warranty part, so why are you not covering the part and acknowledge that a root cause analysis was not done in this car. The car was brand new but we’ve had so many issues including replacing the whole radiator in less than 2 years of owning the car. Jeep needs to be held accountable for their appalling service, I will go all the way with this issue. This is no way to treat customers, now both Stellantis and the dealership are both ignoring us on this matter
0 replies
35 months ago
****mers
Tim the owner is the most patronising, arrogant, rude and ****** lodge owner I have ever come across. His lodge is advertised under false pretence as close to the Bushfire festival in Malkerns and seen as 8 minutes away from the event on the Agoda site. He only told us the truth about the distance to his place once we had made full payment and it was day of check-in and we were calling him because we were getting lost, he was rude on the phone and the first option he could offer was to cancel with no refund and put the phone down on us. When we got to his dumb of a lodge 90 minutes later, the rooms had no water, they were dirty, stinky, no toilet paper and with a bar soap cut into half to share across different rooms. The place is an absolute junk, it is beyond me that they expect paying humans to live in such appalling conditions. The toilet looked like it hadn’t seen a cleaning detergent in years and when 1 of my friends flushed, frogs surfaced. When we tried to address pir concerns on the distance with him, the man could not speak to us like decent people, he was swearing and cursing, calling us names like belligerents. It was so unpleasant, we checked out before time as the place was completely unbearable. I do not wish the experience we had on anyone that is looking for a good place to stay.
0 replies
35 months ago
Prompt and professio...
Prompt and professional service from Thabang Seoka when I urgently needed a cross border letter and he came to the rescue when my consultant Nokuthula was not responsive.
53 replies
48 months ago
Wow Service
Great service, care and dedication from Tiisetso Molwele. I’m not with Mi Way but I was blown away by Tiisetso’s service when we were at weekend away in Limpopo and we had a tyre burst in the middle of nowhere on a public holiday where all tyre centres were closed. Tiisetso basically did whatever it took to make sure we are safe especially because we were just a group of ladies. I truly appreciated the service and being there to witness how Mi way looks after it’s clients.
74 replies
48 months ago
Rotten cream cheese
Disappointing service from @CheckersSA in Northriding, as part of my groceries I bought @LancewoodDairy cream cheese and it was rotten. We had to pick this up in the bush on a picnic where ww has no access to shops and ended up having a cheese platter with no cream cheese. Absolutely disappointing
74 replies
48 months ago
Rotten food
Disappointing service from @CheckersSA in Northriding, as part of my groceries I bought @LancewoodDairy CREAM CHEESE & some PASTRAMI from the cold meat section and both these items were rotten. I didn’t take a picture of the pastrami as it was smelling awful and I threw it away.
0 replies
86 months ago
Great Service
I just wana say how satisfied I was with Lynsey Bank's service. She was very professional and got us a great deal for our Bond.
56 replies
88 months ago
STANDARD BANK account being debited fraudulently by MTN
I don't have any contracts with MTN but for the past 4 months, MTN has been debiting my Standard Bank account and STANDARD BANK as well as MTN is not doing anything to assist me. I've complained to MTN with no luck, their complaints management team promised to call me and that's just about it. I complained to Standard Bank as my Bank because this is not an unauthorised debit order and they are allowing it even though I keep reversing it and sometimes it bounces and I have to get charged for a bounced debit order and I was told to speak to MTN, I mean surely there is something Standard Bank can do for me as their client because I signed a contract with the Bank and have no contract with MTN so surely my account is exposed fraudulently which therefore is an issue for the Bank's fraud department to deal with. I have been debited by MTN for no reason, at the end of November I was debited R334, end of December they debited me R2663 and now end of January R3992 and this is getting to a point where it is out of hand. Please can someone contact me and assist with this.
105 replies
88 months ago
Debit order fraud for non customers
I AM NOT AN MTN CUSTOMER. I don't have any contracts with MTN but for the past 3 months, I have been debited by MTN for no reason that I am aware of. I went to my bank to report the matter and they reversed the debit orders and advised I needed to speak to MTN, however I have never been able to get hold of their billing or fraud department. In Nov and Dec I was debit just over R300 ahd in January they debited me R2600, can someone contact me urgently to resolve this. I am going to lay the same complaint for my bank as I do not understand how these debit orders were authorised and by who and someone needs to explain to me who will reimburse me for any charges that I have incurred as a result.
420 replies
Review Distribution
5 Star
3 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
10 (66.66666666666667%)