pathetic service

Made a reservation in jeera for a family members 60th birthday upon arrival the staff were not prepared,the table not set nor was the preselected bottle of wine present on the table. After informing the clueless reception about the reserved table we were seated however only 4 out of the 6 of us were given menus which were just tossed on our table...WHAT A UNIQUE welcome! A few minutes later our waitress appears and ordered the preselected wine which came 20 minutes later but alas left aside and not opened til another 30 minutes later! Finally the meal arrived cold yet palatable upon recieval of the bill i was given 2 reciepts both stipulating an amount due so logically i paid for the reciept that clearly indicated the total due and my tsogo sun loyalty reward. Upon my departure outside the building i find a waitress running behind me telling that in fact the second reciept is the correct bill alas i returned to the dismal reception who showed no remorse nor interest and paid . I have never recieved such pathetic service nor met such disinterested and inhospitable staff.