Jekyll & Hide
Claimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Jekyll & Hide
Claimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|2 Reviews
Jul '25 - Jun '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Kenny M
1 reviews | Active since Jan 2020
24 Oct 2025, 06:50
Bad Experience
I am extremely disappointed with the service I received from Porter and Craft at Clearwater. I purchased a very expensive leather backpack that started developing cracks out of nowhere. I took it back to the store and showed the issue to the staff. They kept my bag for almost two months, with no proper communication or updates throughout the process. After repeatedly following up and speaking to the sales assistant, my issue was finally escalated to the manager, Michelle Schoeman, who said she would take the bag to the Jekyll and Hide head office. After that, silence — no calls, no updates, nothing. I had to drive to the store several times just to find out what was going on. When I eventually got a call (after two months) to collect my bag, I was told that there was “nothing wrong with it.” To make matters worse, I was advised to “ask how to maintain and treat leather” — which felt incredibly dismissive and unhelpful. I didn’t spend that much money to be told how to care for a bag that’s clearly defective. This whole experience has been frustrating, disappointing, and completely unacceptable. I expected so much better from a brand like this. I’ll never buy from Porter and Craft again, and I strongly urge others to think twice before doing so.
Helpful (0)
|Replies (0)KM
Kenny M
1 reviews | Active since Jan 2020
24 Oct 2025, 06:50
Bad Experience
I am extremely disappointed with the service I received from Porter and Craft at Clearwater. I purchased a very expensive leather backpack that started developing cracks out of nowhere. I took it back to the store and showed the issue to the staff. They kept my bag for almost two months, with no proper communication or updates throughout the process. After repeatedly following up and speaking to the sales assistant, my issue was finally escalated to the manager, Michelle Schoeman, who said she would take the bag to the Jekyll and Hide head office. After that, silence — no calls, no updates, nothing. I had to drive to the store several times just to find out what was going on. When I eventually got a call (after two months) to collect my bag, I was told that there was “nothing wrong with it.” To make matters worse, I was advised to “ask how to maintain and treat leather” — which felt incredibly dismissive and unhelpful. I didn’t spend that much money to be told how to care for a bag that’s clearly defective. This whole experience has been frustrating, disappointing, and completely unacceptable. I expected so much better from a brand like this. I’ll never buy from Porter and Craft again, and I strongly urge others to think twice before doing so.
0
Replies (0)MM
Moleboge M
1 reviews | Active since Jan 2020
4 Sept 2025, 13:04
Worst online shopping experience
I am very disappointed with the service I received from Jekyll & Hyde. From the start, I had to track my own return—even though the return waybill was arranged by them. My order has now been declared lost, and I am still waiting for my refund.What frustrates me most is that I am the one having to escalate this matter with Aramex just to get updates, because I don’t see any sense of urgency from Jekyll & Hyde’s side to resolve the issue. I have never had to track a return myself with retailers like Bash or Superbalist, and it baffles me why a lost parcel—handed directly to the courier driver arranged by them—has somehow become my problem to solve.This has been one of the worst online shopping experiences I’ve had. I will never order from Jekyll & Hyde again. Even Mango, which doesn’t have a local store in South Africa, has offered me a smoother, more professional returns process than what I experienced here.
Helpful (0)
|Replies (0)MM
Moleboge M
1 reviews | Active since Jan 2020
4 Sept 2025, 13:04
Worst online shopping experience
I am very disappointed with the service I received from Jekyll & Hyde. From the start, I had to track my own return—even though the return waybill was arranged by them. My order has now been declared lost, and I am still waiting for my refund.What frustrates me most is that I am the one having to escalate this matter with Aramex just to get updates, because I don’t see any sense of urgency from Jekyll & Hyde’s side to resolve the issue. I have never had to track a return myself with retailers like Bash or Superbalist, and it baffles me why a lost parcel—handed directly to the courier driver arranged by them—has somehow become my problem to solve.This has been one of the worst online shopping experiences I’ve had. I will never order from Jekyll & Hyde again. Even Mango, which doesn’t have a local store in South Africa, has offered me a smoother, more professional returns process than what I experienced here.
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Replies (0)