MM
Moleboge M
Active since Feb 2021
6
Reviews
0
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Reviews
6 reviews5 months ago
Worst customer experience I have ever experienced
If I could give 0 stars I would. I recently joined vodacom for a home wifi product yet two days later I still cant use the product. I am advised I need to wait for activations t9 activate the Sim. The lack of professionalism of your agents?. No one ever knows what they are doing. I am canceling this contract tomorrow. If I already have issues like this and it's only day two what happens when I need a serious issue resolved. This is disappointing for such a big organization. Do better.
106 replies
7 months ago
Worst customer swevice. ********* organization
I withdrew my refund of R3000 plus ABF and was told it would reflect in 2 days. It’s now been a week—still no refund, no accountability, and no clear answers. Now I’m being asked to submit a 3-month bank statement so they can "investigate." How does that make sense when the refund request was made just last week? From other reviews, this seems to be their tactic: delay, frustrate, and hope you eventually give up on your money.This is ********* and unacceptable. Good luck if you choose to use them—I wouldn’t recommend them, not even if you paid me.
0 replies
7 months ago
Worst online shopping experience
I am very disappointed with the service I received from Jekyll & Hyde. From the start, I had to track my own return—even though the return waybill was arranged by them. My order has now been declared lost, and I am still waiting for my refund.What frustrates me most is that I am the one having to escalate this matter with Aramex just to get updates, because I don’t see any sense of urgency from Jekyll & Hyde’s side to resolve the issue. I have never had to track a return myself with retailers like Bash or Superbalist, and it baffles me why a lost parcel—handed directly to the courier driver arranged by them—has somehow become my problem to solve.This has been one of the worst online shopping experiences I’ve had. I will never order from Jekyll & Hyde again. Even Mango, which doesn’t have a local store in South Africa, has offered me a smoother, more professional returns process than what I experienced here.
0 replies
47 months ago
Zara does not refund its customers
Zara does not refund its customers.. it's been a month and my money is still not refunded. And based on the reviews you can tell this is a norm for them.. it baffles me how a big retailer as them gets away with such.
0 replies
62 months ago
Terrible Service from Pearson Pretoria Staff
It has been two weeks of back and forth and none responsiveness from your team in Pretoria. I requested my transcript two weeks back only to be told that I would get it that Friday. Little to my surprise I still had not recieved it. Monday I follow up and finally I get the transcript and it is incorrect. It highlights I've repeated modules and have not completed my qualification yet I have the qualification in question and I have graduated. I raise this with Belinda from the Pretoria campus and Andre and they still do not get back to me. Day in day out I call in following up to find out what is the hold up. A week later I get feedback when I do call that the results need to be looked for on a different system and out of the entire Pearson the only person who can look for these grades is working from home and will try and come in to look for them. What baffles me is that such a big institution only has one person that can access such information and if there was preexisting knowledge that the results that old could be found in a different system why not do that from the onset. I'm honestly annoyed at the non chalant attitude by Belinda and Andre. I emailed the academic manager yesterday and all I got was an apology and request for them to explain. I have not received such explanation or any feedback from any of these parties. I'm honestly disgusted by the lack of professionalism that such a big institution chooses to display so openly yet they charge so much money which they always are quick to want yet when it comes to service delivery it is non existent.
0 replies
63 months ago
Worst customer service ever
I have been waiting now for over a month for a simple paid up letter that telkom has been promising me. I made full payment on the 22 January 2021. I called in to notify them of the payment and that I need a letter as soon as the money reflects. The funds reflected on the 26th January 2021. I have made several follow ups and each week its either speaking to a contact center consultant that doesn't know what he is talking about or another promise that never gets fulfilled. I am honestly so annoyed at this that such a big organization can have so little regard for its customers. I will definitely be taking my business elsewhere after this if this is the kind of level of importance and regard you place on your customer service. If I do not have that letter hy next week Monday I will cause a scene on social media cause I cannot be waiting this long for something so simple.
0 replies
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6 (100%)