Bad Experience

I am extremely disappointed with the service I received from Porter and Craft at Clearwater. I purchased a very expensive leather backpack that started developing cracks out of nowhere. I took it back to the store and showed the issue to the staff. They kept my bag for almost two months, with no proper communication or updates throughout the process.

After repeatedly following up and speaking to the sales assistant, my issue was finally escalated to the manager, Michelle Schoeman, who said she would take the bag to the Jekyll and Hide head office. After that, silence — no calls, no updates, nothing. I had to drive to the store several times just to find out what was going on.

When I eventually got a call (after two months) to collect my bag, I was told that there was “nothing wrong with it.” To make matters worse, I was advised to “ask how to maintain and treat leather” — which felt incredibly dismissive and unhelpful. I didn’t spend that much money to be told how to care for a bag that’s clearly defective.

This whole experience has been frustrating, disappointing, and completely unacceptable. I expected so much better from a brand like this. I’ll never buy from Porter and Craft again, and I strongly urge others to think twice before doing so.