Customer service doesn’t match the quality of the product.

I have a strong affinity for Jekyll and Hide products due to their exceptional quality and style. However, my recent experience with their customer service has been somewhat challenging. Unfortunately, the stitches on my beloved bag have started to come loose, prompting me to seek assistance from their support team. Upon contacting them, I was advised to visit one of their stockists, who in turn directed me back to the original point of purchase. Despite also reaching out via email, I have yet to receive a response, leaving me feeling a bit disheartened. Despite this setback, I remain a loyal user of approximately 60% of their product range. While the process of trying to resolve this issue has been time-consuming and frustrating, I am hopeful that a resolution can be reached soon.