Worst online shopping experience

I am very disappointed with the service I received from Jekyll & Hyde. From the start, I had to track my own return—even though the return waybill was arranged by them. My order has now been declared lost, and I am still waiting for my refund.What frustrates me most is that I am the one having to escalate this matter with Aramex just to get updates, because I don’t see any sense of urgency from Jekyll & Hyde’s side to resolve the issue. I have never had to track a return myself with retailers like Bash or Superbalist, and it baffles me why a lost parcel—handed directly to the courier driver arranged by them—has somehow become my problem to solve.This has been one of the worst online shopping experiences I’ve had. I will never order from Jekyll & Hyde again. Even Mango, which doesn’t have a local store in South Africa, has offered me a smoother, more professional returns process than what I experienced here.