Discount required

Melisa and Andrea Abrahams are so rude . I called in to enquire about my account that was being handed over to them . In the email I got I was offered a 10-50% discount. I’m being told that it’s a limited offer and if I want another offer I should call in Dec or January for a discount..Melisa goes on to rush me through the call because She wants to go on her tea break . I was unemployed for the longest time and honestly I have a lot of catching up to do with my debt and I’m here begging for a discount but it seems like I’m asking for a heart transplant because why am I being told I should call back in two months and that they cannot even guarantee that I will have a discount. Which is honestly soo unfair