Jetour Boksburg *********** customers

Dear Management, I am writing to lodge a formal complaint regarding the service I received from Jetour Boksburg. I purchased my vehicle from your dealership and was never informed that the vehicle needed to be brought in for a 5,000 km service. At no point during the purchase process was this requirement explained to me, nor did anyone from the dealership contact me to remind or inform me about this service. Today I brought my vehicle in for its 15,000 km service and was unexpectedly required to pay the full service cost, despite the vehicle still being under a maintenance plan. This came as a complete surprise, as I had never been made aware of the 5,000 km service requirement or the consequences of missing it. As a customer, I believe this reflects a serious lack of communication and customer service from Jetour Boksburg. Had I been properly informed, I would have ensured that the vehicle was brought in at the required interval. I therefore respectfully request a full refund for the service charges I was required to pay, as the situation resulted directly from the dealership’s failure to properly inform me. I trust that Jetour Boksburg values its customers and will address this matter fairly and promptly. I look forward to your response