TM
Thobekile M
Active since Jan 2014
31
Reviews
0
Industries
Reviews
31 reviews1 month ago
Jetour Boksburg *********** customers
Dear Management, I am writing to lodge a formal complaint regarding the service I received from Jetour Boksburg. I purchased my vehicle from your dealership and was never informed that the vehicle needed to be brought in for a 5,000 km service. At no point during the purchase process was this requirement explained to me, nor did anyone from the dealership contact me to remind or inform me about this service. Today I brought my vehicle in for its 15,000 km service and was unexpectedly required to pay the full service cost, despite the vehicle still being under a maintenance plan. This came as a complete surprise, as I had never been made aware of the 5,000 km service requirement or the consequences of missing it. As a customer, I believe this reflects a serious lack of communication and customer service from Jetour Boksburg. Had I been properly informed, I would have ensured that the vehicle was brought in at the required interval. I therefore respectfully request a full refund for the service charges I was required to pay, as the situation resulted directly from the dealership’s failure to properly inform me. I trust that Jetour Boksburg values its customers and will address this matter fairly and promptly. I look forward to your response
0 replies
4 months ago
Unfair declined of Funeral Policy Claim
itec Bank I write this letter with great disappointment and concern regarding the decline of the funeral claim submitted for my late cousin, who was covered under my Capitec Funeral Policy. I hereby formally lodge a complaint and dispute the decision to decline this claim, as I believe the handling of the policy and the assessment of the claim were unfair, unclear, and not adequately justified. The funeral policy documentation and the extended family definitions provided by Capitec do not explicitly state that cousins are excluded from being regarded as immediate or eligible family members. Furthermore, when adding beneficiaries or covered individuals under the Capitec Funeral Cover, the system does not allow the policyholder to clearly select or specify the exact relationship of the covered person. There is an option to select “sibling,” but no comprehensive list of family relationships is provided, nor is there a clear warning that cousins are excluded. I have faithfully paid premiums on this policy for over three years. At no point during the policy term was I informed—either verbally or in writing—that cousins do not qualify for cover. Had this been clearly communicated at inception or during the policy term, I would have made an informed decision regarding my cover. The decline letter issued does not provide sufficient evidence or a clear contractual clause to substantiate the rejection of the claim. The reasoning provided is vague and does not convincingly demonstrate how the claim contravenes the policy terms. In light of the above, I respectfully request that this claim be reconsidered . Given the lack of clear disclosure and the long-standing payment of premiums, I strongly believe that this claim should be honoured. I trust that this matter will receive urgent attention and be resolved fairly. Should this dispute not be satisfactorily addressed, I reserve the right to escalate the matter to the relevant regulatory bodies. I look forward to your prompt response.
53 replies
4 months ago
Terrible service on Capitec Funeral Claim
Capitec bank - What exactly is delaying the payout of my claim You have called me 2 times and called family to confirm the death and my relationship with the deceased Why are you treating me like this bad. I have been your customers for years and you are failing to pay the claim and its always active I just called again and I have been informed that my claim is still under assessment. Do you want to go and dig the grave so that you can pay Can I have my claim sorted out with immediate effect, otherwise I will be forced to report you to all public platforms . I am really not happy with how this claim has been handled I have been to so many platforms reading reviews on funeral claims. This is unacceptable When I took out this policy it was to assist family and now I have to borrow money
265 replies
4 months ago
Capitec Funeral Claim Frustration
I submitted my claim on Thursday and have not received any communication and I keep calling and the answer is its still under review Capitec did call me yesterday to verify my relationship with the decease and they called my family to confirm as well The funeral is tomorrow and I have no money to take care of the burial needs I have had this policy for 4 years and Capitec is treating me so badly Please can you finalises the claim and revert back to me. I wont leave this hanging like this till you pay the claim
159 replies
5 months ago
Horrible/ Worst service woolworths Credit Card department
I have a woolworths credit card and I hired a car on the 2nd of October through Bluu car rental. There was a hold of R2000 in my card and Woolworths advised that I wait 21 working days and the funds will be released back into my account. I have followed up a number of times since the 21 days has passed. This morning I called Woolworths and instead my call was dropped without being assisted Bluu car rental insist that there is nothing they can do as it is up to woolworths to release the hold Woolworths credit card team need to be trained as I have been receiving different feedback I am not happy at all and can this be resolved as soon as possible I have wasted a lot of airtime trying to resolve this issue
0 replies
7 months ago
Unprofessional and disappointing service from Experian
Shackleton account I closed this account and paid it up in 2020, the account was removed from my profile in 2022 All of a sudden this account is back on my credit profile. Experian please remove it as it is affecting my applications I spoke to the lady at Shackleton and she advised its a error from your side I have sent numerous disputes and nothing seems to be done about it Your level of professionalism is really disappointing Please act on this as soon as possible
53 replies
8 months ago
**** - Debiting my account after numerous cancellations
I have had bad experience with Sanlam I had two funeral policies which I cancelled in June and they asked me to send relevant documents which I did Sanlam is still debiting my account even after cancellation Sanlam please refund my money with emmediate effect You owe me 3 months of debiting my account I am not happy at all and I need my money as soon as possible
5 replies
8 months ago
Misleading online promo- Very disappointed
I am so dissapointed and disgusted with Makr They advertised stanley cups on sale and i bought 2 pink ones When I received the order it was no name brand and it was grey in colour I dont want this cups please can you take them back and send me my stanley cups as ordered
53 replies
12 months ago
Delucia - You are a Big ****!!!
What a ****mer. I have been behind on my levies with Delucia eventually managed to bring my account up to date, but up to my surprise I have been charge legal fees for May and June for the account that is already up to date in April. I sent emails and to their so called Attorneys and no one can assist or willing to explain this to me. To this point I am owing R2200 which was not supposed to be charged . I will not leave this here, I am taking this even further I wont pay these legal fees at all Tracy has not responded, their attorneys didnt respond to my email and I also called them for an explanation and was informed the person that need to assist is on sick leave. I then left a message and was promised someone will come back to me. It didnt happen I will not pay legal fees for May and June, I have been ****med. I have been paying all legal fees when I was in arrears even when no attorneys called to follow up on payments but not sure what I was being charged for
0 replies
23 months ago
Huge Thank You to Henry Hughes and Giselle Mc Intosh
A huge thank you to Henry Hughes and Giselle Mc Intosh for an amazing service and excellent help on sorting out my car Henry thank you for calling me to get all the details and making sure that I am happy as a customer Giselle you have always been amazing, and so calm and always willing to go an extra mile in attending to my query. You are appreciated and you are truly an asset to the entire Mit Mak family Thank you once again Henry and Giselle
53 replies
Review Distribution
5 Star
8 (25.806451612903224%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
23 (74.19354838709677%)