VERY UNHAPPY - *****

This company is ridiculous. I had to cancel a return portion of a pet in few months in advance and needed to book the cat in cabin. I had to pay in full from the start for the return of the cat. I cancelled, was given a estimated amount for the refund. I started being told their systems are down, then they are moving servers, then O sorry we did a name change but not to worry as we will def get our refund. It is now almost a year later. After what feels like 50 0000 calls and multiple emails and follow ups. After being ghosted I kept being persistent and managed to finally speak with Sharon, the owner / branch manager of their Cape Town branch. Then just received a email about it's been send to the higher accounts department. NO contact details ever given, no email addresses, no response and I am personally out of pocket of more than R77 000. Now finding out they are liquidated. This is absolutely unacceptable. No responsibility ... just took our money and not even a lets help you try and get the money back. I can not accept this.