Bad Bad service

We ordered some ring worth less than R5000. It's been held up customs as various good was shipped in one parcel. Now the value of the complete parcel is worth more than R150 000.00 and customs don't want to release the parcel. Buffalo couriers wants us to apply for an importers code, that means we have to pay the import tax on the total value of the shipment and not just for what we have ordered. This is such a disappointment that we are going to lose our money as customs is going to destroy the parcel. Jeulia didn't comply with the import regulations and didn't submit the correct document.