Does service even exist

Hi, I went to the Jimmy's killer prawns on the 4th of January for my wife's birthday and I have to to say that the service is just terrible. I didn't get my starter. One of the 3 waiters we had probably ate it. One of the orders where wrong. The aircons didn't work. It took 20 minutes to get our drinks. We must of spent over 2 hours in that sweat box. The place was half full and the service I received was unacceptable.

The food though, was not too bad. I would of went back if it was not for the service. 2 Stars because of the food. The 3 of us spent about R800 (I never tip the waiter for the first time in my life) which made me feel bad. However I pay for the food and tip for the service