JJ Lourens Plumbing rocks!

On 22 May 2024, I registered a claim for a burst geyser with Discovery Insure. They assigned my claim to JJ Lourens Plumbing who contacted me the very same day.

Monique van Zyl from JJ Lourens Plumbing took control of this claim and dealt with it in a very professional and friendly manner. She kept in contact with me the whole time to keep me up to date of progress. The very 1st guy that came out the next day, was not very professional in the sense that he did not really explain to me how the process was going to work. They just went up to the attic and started to do whatever they were supposed to do. It so happened that our area's water was disconnected by our local municipality and they had to stop working. Telling me that they will come back the same day but a little later when the water was connected again.

So, the water was off for just under an hour. I waited for the guys to come back but they never did. In my mind I thought that they would contact their office to let them know the situation and that they will have to come back to me, the client. But they never did. When it got closer to 18h00, I started to worry and I phoned their office.

The lady that answered my call was very surprised to hear about my situation and said she was not aware of any of it. She immediately phoned another guy, called me back again to say that one of their guys will come by a little later the same day to assist us. Their guy came, a very friendly and very helpful person (I think his name was what sounded like "Helpus) and he immediately started to work. He did everything he could to finalise the installation but discovered that there was a faulty PRV valve. He apologized for the inconvenience but promised that someone will come the next day to replace the faulty valve and then he'll be back to do the last bit of the installation.

Monique once again did her magic, the valve was replaced the next day. Helpus, the plumber can back the same day. He struggled a bit but said to me that he will not leave before our geyser was fixed! That evening he left my home roundabout 9pm and was so happy for that we had hot water. Made me promise to call them again if there were any problems afterwards.

What an amazing team - they are the best especially "helpus" who came to our rescue. This was an excellent job done. Thank you JJ Lourens Plumbing!

Mrs Burton