I Can’t Believe They’re Authorised By My Insurance.

Sometime early September last year my bike was taken here for assessment and repairs, the feedback of the assessment seemed to take forever. Finally I was notified that my bike's repairable, great. Great? After weeks upon weeks and then month after month, chasing and following up, I finally get my bike back. Great and all, but first I wasn't given back my fuel, the bike still felt skew, rode skew, my clutch lever was still bent and my gear lever also still bent to a point where it kept getting stuck on a bolt whilst I'm trying to downshift. With this, months later when riding in the dark for the first time in a while, I discovered my headlight is pointing down and left, even though the brackets were apparently replaced. During this, I keep hearing a shearing/s****ing noise from the front wheel, which I initially thought was the wheel bearings. A few weeks later or however long, my rear brake locks up (the lever only, not the caliper) and then it dismantles itself, leaving me with no rear brake.

Months later, I finally manage to hand in the bike back to them for repairs, again. They replaced the clutch lever, fixed the rear brake, sorted the skew headlight, discover the shearing noise I hear from the front wheel is actually the brake disc which was bent and wasn't noticed before/ picked up, and then bent the forks or whatever straight again. Some time later, I discover yet again a massive, massive issue. Somehow the dust cover for my steering bearings had been left off or forgotten, causing the bearings to gunk up with dust and crud. I decided to kick up a storm with my insurance to get it sorted because I was fed up. Earlier this week I discovered two dents on my left fork tube, interestingly in exactly the same spot on opposite sides of the tube indicating it was clamped down, which I hadn't noticed before. That said, l'd not trust them to fix it, lest I receive my bike back with a new issue, again. I commend Rosie for what she has to deal with and for how hard she tried to help me, but l'd steer clear of this shop. I definitely don't recommend even considering their services.