Refundable deposit failure

They first offered great service, great communication from the owner and they delivered right on time especially at short notice. They invoice a refundable deposit to your order which becomes a hideous process to receive back. They do not offer the same level of communication when it’s time to refund your money, the owner became rude and eventually ignored me. No matter how small the amount, it was paid to their invoice promptly and yet they fail to offer the same courtesy. I wouldn’t recommend them nor use their services again.