JM
Jo Malone London
Unclaimed Business
JM
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Jo Malone London
Jo Malone London has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Jo Malone London across 4 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceHD
SW
Siobhan W
1 reviews | Active since Jan 2020
11 Dec 2024, 09:31
Cracked Jo Malone Candle-No customer service
I received a Jo Malone candle as a gift. The person I received it from didn't keep a slip or remember where she bought if from. I've used it many times but when I last used it, it burnt for less than an hour and the glass cracked. I've tried all the channels to try and get hold of them. Chat bot on the website, email and WhatsApp. Without an order number, I can't get a replacement. So incredibly frustrating especially since the actual product is faulty. Just know that when getting any Jo Malone products, the "customer service" is non-existent.
Helpful (0)
|Replies (0)SW
Siobhan W
1 reviews | Active since Jan 2020
11 Dec 2024, 09:31
Cracked Jo Malone Candle-No customer service
I received a Jo Malone candle as a gift. The person I received it from didn't keep a slip or remember where she bought if from. I've used it many times but when I last used it, it burnt for less than an hour and the glass cracked. I've tried all the channels to try and get hold of them. Chat bot on the website, email and WhatsApp. Without an order number, I can't get a replacement. So incredibly frustrating especially since the actual product is faulty. Just know that when getting any Jo Malone products, the "customer service" is non-existent.
0
Replies (0)ZZ
LJ
Lucy J
1 reviews | Active since Jan 2020
1 Jul 2020, 05:14
Amazing Jo Malone customer service !!!
Amazing customer service from Jo Malone Canal walk - Didn’t think people still went the extra mile for customers these days but I was wrong ! Huge thanks to Melanie for all her efforts and for making our wedding anniversary special. Amazing products and fantastic service- thank you
Helpful (0)
|Replies (0)LJ
Lucy J
1 reviews | Active since Jan 2020
1 Jul 2020, 05:14
Amazing Jo Malone customer service !!!
Amazing customer service from Jo Malone Canal walk - Didn’t think people still went the extra mile for customers these days but I was wrong ! Huge thanks to Melanie for all her efforts and for making our wedding anniversary special. Amazing products and fantastic service- thank you
0
Replies (0)