SW
Siobhan W
Active since Jan 2013
7
Reviews
0
Industries
Reviews
7 reviews16 months ago
Cracked Jo Malone Candle-No customer service
I received a Jo Malone candle as a gift. The person I received it from didn't keep a slip or remember where she bought if from. I've used it many times but when I last used it, it burnt for less than an hour and the glass cracked. I've tried all the channels to try and get hold of them. Chat bot on the website, email and WhatsApp. Without an order number, I can't get a replacement. So incredibly frustrating especially since the actual product is faulty. Just know that when getting any Jo Malone products, the "customer service" is non-existent.
0 replies
47 months ago
Hassle-free Discovery Insure Checks
Efficient and friendly service from Vinceno Wilhase and team.
134 replies
114 months ago
Incorrect billing every month
<p>I am completely frustrated by the non-existent service and constant system errors. I am incorrectly billed on every invoice.</p> <p>I have spent hours on the line every single month with the call centre and sent many emails; no manager or resolution is ever in sight. To be told over and over again that my invoice is correct, that it doesn't matter that there was no way to check my bill or that I didn't receive an SMS notification that I was nearly out of data or out of data. I would always buy a top up bundle before ever using out of data bundle rates! I keep being told by consultants that I should monitor the usage-how could I for the week that your systems were being 'upgraded'. I was charged this month and last month for out of bundle data usage without any notifications!!! You claimed responsibility for your errors but your clients must foot the bill! I'm sorry but that is not ethical or fair business practice. You claim liability but stand firm in making sure the customers hands are tied.</p> <p>This is probably going to be brushed aside but I just hope that it'll be here to save someone else from going through the same thing. </p> <p>I am going to consult a lawyer on how the CPA can protect people from practices like this. </p>
112 replies
123 months ago
Out-of-bundle rates
On Sunday 21-02-2016 at 02:00 I received an SMS saying that my 1GB data bundle has run out. I started using the internet that afternoon and purchased a once-off 1GB data bundle at 16:00. I received a message at 16:15 saying that I was nearing the end of my credit limit but didn't think anything of it as I had just bought a data bundle. Once I had finished the session, I received a SMS at 21:07 saying that my 1 GB data bundle has run out.<br> I went onto my account on Monday to see a bill for R3500!!! <br> I have a R100 credit limit on my account and I hadn't been informed that the 1GB I had purchased had run out until 21:00. I phoned the call centre on 22-02-2016 and was informed that unless I log in and log out, the data bundle wouldn't have been loaded and I would be browsing on out-of-bundle rates for most of the session! I thought at least I would've been blocked once my credit limit was reached or that the session would've used the funds I had available in the data bundle.<br> I was blocked today (2 days after I had already exceeded my R100 credit limit). <br> Endless struggles with this network who advertise the cheapest rates but will definitely find other ways to get their moneys' wort
0 replies
124 months ago
Vitality Team Pack-No delivery
I joined Team Vitality on 2015/01/12. In the email it was stated that my pack would be delivered in 7 days. It is almost a month later and after multiple extremely frustrating calls and emails, I have yet to receive my pack. The companies that you use are Digital Planet and RTT Intelligent Logistics, both of which you have entrusted with your reputation and both of which have proven to be inefficient, unprofessional, and incapable of a delivering a simple package.<br> I have offered to collect the pack as I can bear to spend one more minute following up and begging these companies to do what they are paid to.
75 replies
124 months ago
Great Service-Telkom Menlyn
I've just taken out a WiFi contract through Telkom.<br> There were issues with stock and with the connection. The staff at Menlyn (esp. Jeff) went the extra mile in ensuring that everything was sorted out.<br> Thanks so much!
75 replies
126 months ago
Overcharged every month with no refund
I was overcharged on my October account by R212 and was told that it would be credited to my account in November.<br> I received an SMS for my account balance in November and discovered that there was an extra R150 added (R300 for 1GB instead of R150) and the R212 hasn't been deducted. <br> I called twice on Friday 27 November to rectify this before I was billed but on the 30 November 2015, R600 was deducted from my account. I immediately called customer service and was told that the amount owed to me would be refunded in 7 days and that a confirmation email would be sent to me. Neither transpired.<br> <br> I called customer service again today, 7 December 2015, only to be told that the amount won't be refunded but that my account will be credited.<br> <br> It is unacceptable to overcharge my account every single month and say that it will be credited to the next months' account when it isn't.<br> <br> It is seemingly impossible to sort this out with customer service as every time I call it is \escalated"and \""forwarded\"" and nothing ever comes of it.<br> Kindly arrange a refund of the amounts owed before next months \""error in billing\"" occurs."""
75 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (42.857142857142854%)
1 Star
2 (28.571428571428573%)