Bad service

Had a bad experience with this burial society, my grandpa has been their loyal customer for over 20 years, the society used to provide a *** instead we got R3000 for meat, had to pay R600 for a DEATH CERTIFICATE something that is FREE at Home Affairs. -Had to pay R850 for a grave stone that shows when the person was born and died. -we were told we had to pay R2500 for the grave, come last day before the funeral we are told we had to pay R3200. -we had to pay for our own tent, even chairs not even funeral programs were made... -we had to go remove water inside the grave before the burial because the place they chose has water coming underneath.