Jobskop no burial payout already 1 month

Worst experience with Jobskop my mother passed on a month ago I claimed for the burial a day after she passed and to this day I have still not received payout. I have done my part as a client and made sure I pay all my premium's and submit all the documents that they need for when she passed. 30 days later still no payout. When I call it's always a story

Phone: +27 10 109 4522 Mobile: +27 73 173 2459 Email: info@jobskopsolutions.org.za