Worst experience with Jobskop ,unprofessional no empathy

This is the worst burial in South Africa. My mother passed on a month ago even now I am still in mourning I payed all my cover fees every month on time without skipping any payments so I have done my part as a client .To this day I have not been paid out this since my mom passed on . Whenever I contact them they always tell me they will call back ,they in a meeting or at a funeral. This is not fair I am not asking for money for free this money that is rightfully mine .

Phone: +27 10 109 4522 Mobile: +27 73 173 2459

Head Office, Johannesburg Office 0531(S) The Markade, 1569 Albertina Sisulu Road