Outdated and greedy

I regret using Joburg Fertility Centre, and I would not recommend them even to my worst enemy.

The administration and receptionist services at Joburg Fertility Centre are by far the poorest, I have experienced. Throughout our pregnancy journey, my partner and I found ourselves in a constant state of follow-up to receive even basic necessities, such as pictures from our ultrasound sessions. On one occasion, we even received another patient's ultrasound images, raising significant concerns about patient confidentiality.

Furthermore, the doctor's ultrasound equipment at Joburg Fertility Centre was outdated and produced blurry images. To make matters worse, they never provided printed pictures; we had to persistently follow up to receive emailed copies.

Secondly, the doctor himself was not significantly involved in our care. During each visit, the doctor's role seemed limited to performing an ultrasound, and yet, we noticed discrepancies in the consultation fees despite every consultation being identical. I asked for our full medical statement to investigate, and there was R550 credit to my account. Which Dr. Moioi has not refunded since October 25 2023.

Regrettably, Dr. Moloi could not provide the guidance and advice we needed during our pregnancy journey. It often felt like we had to initiate conversations about our test results and the progress of our pregnancy.

When we decided to seek care elsewhere, the challenges continued at Joburg Fertility Centre. Obtaining a referral with our medical records and reports proved impossible. Despite multiple attempts, we faced significant delays and ultimately received a referral that was unusable with no medical records.

I could go on and on about the lack of compassion and greed, but I will summarise by saying this medical facility - if we can still even call it that- is only interested in money.