Concerns regarding poor service delivery / Please fix our street drainage - Ref#5524891😢

Hi.

I am writing to express my disappointment and frustration with the poor service delivery I have experienced from KRA. Despite my efforts to access your escalation process, I have encountered long wait times, unhelpful staff, lack of transparency.

I understand that government institutions play a vital role in serving citizens, and I believe that every citizen deserves efficient, respectful, and effective service. Unfortunately, my experience fell short of these expectations.

I kindly request that you have sense of urgency an take necessary steps to improve service delivery or improve your service level.

I would appreciate it if you could provide me with turnaround time for this issue raised to be effectively dealt an resolved?

I look forward to hearing from you soon.

Regards Ameshai _ 073 240 6074 ------------ On Thu, 15 May 2025, 15:29 Ameshai Nkuna, <ameshaingelosi@gmail.com> wrote: I keep trying to clean an unblock it but it's too much dirt.

Still waiting for your maintenance employees help🥴

On Mon, 12 May 2025, 15:53 hotline, <hotline@jra.org.za> wrote: Greetings , Please assist with below email . Regards JRA:CRM ------ Subject: Re: FW: FW: Please fix our street drainage - Ref#5524891 Hi. When will your maintenance employees return to clear or unblock the next storm water drain behind my back wall yard ? It's now been three weeks as they had promised to return ? On Fri, 25 Apr 2025, 10:59 Ameshai Nkuna, <ameshaingelosi@gmail.com> wrote: Hello. They came last night to clean the drainage and also advised its not blocked however they will need to return again today to check what causes the blockage interlinked to my stormwater pipe/hole. As per attached, They will first start checking and clearing/cleaning the storm water drainage which is located just behind my house wall (at the back) as it might also be the cause before checking other ones in the land grab space. See attached for the one behind my back house wall

-------- On Thu, 24 Apr 2025, 10:09 hotline, <hotline@jra.org.za> wrote: Good day Please assist, #5524891. Regards, Nonsikelelo Ngubane Customer Relations Officer Johannesburg Roads Agency 75 Helen Joseph Street Cnr. Harrison Street Johannesburg 2001 hotline@jra.org.za

www.jra.org.za

From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: 23 April 2025 20:57 To: hotline <hotline@jra.org.za> Subject: Re: FW: Please fix our street drainage Hi. Still no attendance or help, The blocked storm water drain is continuously damaging my property. See attached for today POOR SERVICE On Tue, 08 Apr 2025, 11:15 hotline, <hotline@jra.org.za> wrote: Greetings. Kindly note that resolution to your complaint is due on 2025-04-11. Should the matter not be resolved by the said established time then escalation to the responsible Regional Depot will be undertaken Kind Regards JRA Customer Relations Management. ------- Subject: Re: FW: Please fix our street drainage Hello. Is this query still being attended it must call call to log a new one ? It's almost a month now with no attendance or traction Regards Ameshai _ 073 240 7074 On Tue, 01 Apr 2025, 15:21 hotline, <hotline@jra.org.za> wrote: Greetings, As per our telephone conversation, Kindly assist with the email below. Regards JRA:CRM From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: 24 March 2025 20:53 To: hotline <hotline@jra.org.za> Cc: Mbali Bhengu <limba.bhengu@gmail.com> Subject: Re: Please fix our street drainage Thanks. Attached is today's blockage or damage from rain. Regards On Mon, 24 Mar 2025, 09:05 hotline, <hotline@jra.org.za> wrote: Good day Kindly note that, Service Request #5524891 was successfully created. Regards JRA: CRM From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: Thursday, March 13, 2025 3:40 PM To: hotline <hotline@jra.org.za> Cc: ameshai.nkuna@standardbank.co.za Subject: Please fix our street drainage Hi. Please help with fixing our street drainage system is the rainwater is affecting my yard when it rains hard. My address 95 Hedera Avenue Ennerdale Ext2 0732406074