AN
Ameshai N
Active since May 2018
2
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2 reviews11 months ago
Concerns regarding poor service delivery / Please fix our street drainage - Ref#5524891😢
Hi. I am writing to express my disappointment and frustration with the poor service delivery I have experienced from KRA. Despite my efforts to access your escalation process, I have encountered long wait times, unhelpful staff, lack of transparency. I understand that government institutions play a vital role in serving citizens, and I believe that every citizen deserves efficient, respectful, and effective service. Unfortunately, my experience fell short of these expectations. I kindly request that you have sense of urgency an take necessary steps to improve service delivery or improve your service level. I would appreciate it if you could provide me with turnaround time for this issue raised to be effectively dealt an resolved? I look forward to hearing from you soon. Regards Ameshai _ 073 240 6074 ------------ On Thu, 15 May 2025, 15:29 Ameshai Nkuna, <ameshaingelosi@gmail.com> wrote: I keep trying to clean an unblock it but it's too much dirt. Still waiting for your maintenance employees help🥴 On Mon, 12 May 2025, 15:53 hotline, <hotline@jra.org.za> wrote: Greetings , Please assist with below email . Regards JRA:CRM ------ Subject: Re: FW: FW: Please fix our street drainage - Ref#5524891 Hi. When will your maintenance employees return to clear or unblock the next storm water drain behind my back wall yard ? It's now been three weeks as they had promised to return ? On Fri, 25 Apr 2025, 10:59 Ameshai Nkuna, <ameshaingelosi@gmail.com> wrote: Hello. They came last night to clean the drainage and also advised its not blocked however they will need to return again today to check what causes the blockage interlinked to my stormwater pipe/hole. As per attached, They will first start checking and clearing/cleaning the storm water drainage which is located just behind my house wall (at the back) as it might also be the cause before checking other ones in the land grab space. See attached for the one behind my back house wall -------- On Thu, 24 Apr 2025, 10:09 hotline, <hotline@jra.org.za> wrote: Good day Please assist, #5524891. Regards, Nonsikelelo Ngubane Customer Relations Officer Johannesburg Roads Agency 75 Helen Joseph Street Cnr. Harrison Street Johannesburg 2001 hotline@jra.org.za www.jra.org.za From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: 23 April 2025 20:57 To: hotline <hotline@jra.org.za> Subject: Re: FW: Please fix our street drainage Hi. Still no attendance or help, The blocked storm water drain is continuously damaging my property. See attached for today POOR SERVICE On Tue, 08 Apr 2025, 11:15 hotline, <hotline@jra.org.za> wrote: Greetings. Kindly note that resolution to your complaint is due on 2025-04-11. Should the matter not be resolved by the said established time then escalation to the responsible Regional Depot will be undertaken Kind Regards JRA Customer Relations Management. ------- Subject: Re: FW: Please fix our street drainage Hello. Is this query still being attended it must call call to log a new one ? It's almost a month now with no attendance or traction Regards Ameshai _ 073 240 7074 On Tue, 01 Apr 2025, 15:21 hotline, <hotline@jra.org.za> wrote: Greetings, As per our telephone conversation, Kindly assist with the email below. Regards JRA:CRM From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: 24 March 2025 20:53 To: hotline <hotline@jra.org.za> Cc: Mbali Bhengu <limba.bhengu@gmail.com> Subject: Re: Please fix our street drainage Thanks. Attached is today's blockage or damage from rain. Regards On Mon, 24 Mar 2025, 09:05 hotline, <hotline@jra.org.za> wrote: Good day Kindly note that, Service Request #5524891 was successfully created. Regards JRA: CRM From: Ameshai Nkuna <ameshaingelosi@gmail.com> Sent: Thursday, March 13, 2025 3:40 PM To: hotline <hotline@jra.org.za> Cc: ameshai.nkuna@standardbank.co.za Subject: Please fix our street drainage Hi. Please help with fixing our street drainage system is the rainwater is affecting my yard when it rains hard. My address 95 Hedera Avenue Ennerdale Ext2 0732406074
0 replies
97 months ago
Cosmopolitan Projects mess-up
I was mislead by the agent - Florence . I applied for a home loan and it was approved, I went through Cosmopolitan Projects to buy a home for myself and my family. I was given a plan to view for the house that they would build for us, we went to view the property in Savana City and I was happy with what I saw in terms of the size of the houses which I believe is 70 square meters. It was agreed with the agent that we are looking for house with a bigger stand (open space in the yard) as I have plans on extending the house in the future. The 70 square meter houses were not available, in Palm Springs where I initially wanted to buy my home, all corner stands were taken. The agent advised me to rather apply in Everton West as those stands there are bigger and will be ideal for my future building plans. I went with her suggestion, based on her experience of the landscape. Weeks later, I went to view the property and to my dismay it is not what we agreed on. She was also unable to explain simple things that she should know based on her profession and requested her colleague to explain to me what she struggled to understand. She basically sold me something that is not what I wanted and she herself didn't understand it, hence she brought her colleague to verify the stand. To my surprise the colleague fully explained to the agent and me and my wife that Florence is incorrect and that the yard she promised I would be able to get for my future plans, will be occupied by another house. In our conversation (me, my wife, Florence and her colleague) spoke about them making an expectation for me with Cosmopolitan Projects, to allow me to get the stand the way it was promised to me, bigger without the other house being built there. After this was brought to light, I tried to cancel the building, as I do not want to buy a house that I will need to pay off for 30 years while I am not happy with it and I cannot do what I intended on doing, I can rather buy another house in another area and fulfil my plans to extend the way I want to. However I was advised that I will be held liable for 10% cancellation fee which is ± R 48 000.00 of which I believe is unfair coz I was mislead the entire time, the agent - Florence should be liable for those fees. Now she comes with additional attitude, giving me **** about how I should not include her colleague, of which she was the one that brought him into this entire situation. The sad part is that I have worked very hard to pay off ± R 57 000.00 which was required from me for them to push my application. Had she been honest with me, I would not have applied for a home in Everton West to begin with, I would continued my search for a home until I found something that fits me & my family needs. I would like this to be rectified, as I have waited since October 2017 after making the first payment of R 25 000.00 deposit and settling the remaining balance of ± R 56 000.00. I want them to either give me the yard space I require or cancel this application without me having to pay cancellation fees for their agents mess-up.
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