JRA insensitive to road user claims of pothole damages

So as a fully insured motorist on the roads in Johannesburg, I hit a pothole or potholes to be more accurate, along Winnie Mandela Drive (former William Nicol Drive), just after Monte Casino as you head towards the N1 Western Bypass, opposite the Design Quarters. This morning I have received the message of REJECTION OF CLAIM simply because Winnie Mandela Drive does fall within the Johannesburg Roads Agency's jurisdiction (yes, you heard that right - Winnie Mandela Drive does not fall under JRA or so we are made to believe). When I passed through the same spot, the potholes have been magically fixed. I therefore wish to put the following facts on public record and I will pursue other avenues to ensure that innocent motorists do not continue to get prejudiced by such things: 1. Firstly, the incident in question happened on the 30th April 2025 and my claim was submitted to JRA, accordingly, on the 3rd May 2025. 2. It took JRA more than 2 weeks to formally inform me of an outcome that my Claim has been rejected - those were the exact words written by a certain Shane Basikoro of an unknown entity called African Dawn Risk Solutions. The arrogance with which the letter was written by Shane Basikoro leaves a lot to be desired and I do not know how the JRA entrust matters of high sensitivity to less known entities who show no public relations whatsoever in matters concerning road usage and the safety of motorists. 3. The Letter of Rejection was written after the JRA formally requested me to obtain a NO-CLAIM letter from my insurance company who promptly obliged with same. Why did the JRA do that? Were they trying to prejudice my claim because that letter was formally requested and signed for. 4. They went on to obtain a plethora of other relevant documents from me as per the provisions of the JRA. Why did they do that if they knew that the road in question falls outside of JRA jurisdiction? 5. Why would JRA ask its clients to provide a NO-CLAIM letter from my insurance company over a comprehensively insured vehicle if they knew that the road in question does not fall under their jurisdiction. 6. Who, and how do we get in touch with the Gauteng Transport Department. Again Shane Basikoro at African Dawn Risk Solutions would arrogantly refer claimants to an entity with no public interaction on the matter of potholes and road safety in Johannesburg. 7. Why does it take the JRA more than 2 weeks to tell anybody who duly submits their claim that Winnie Mandela Drive falls outside the scope of Johannesburg Roads Agency's jurisdiction, according to Shane Basikoro.. 8. This morning, 19 May 2025, I have passed through site of incident and I have seen that the potholes in question have abruptly been repaired – It boggles the mind, that one day you report the matter of Potholes to JRA and the next day it's fixed but when you claim for pothole damage you get taken from pillar to post. Why? Who has repaired the potholes and who is the jurisdiction contact person for such? Why are we not informed about this during JRA's campaigns for road safety matters. 9. Most importantly why does the JRA formally requests for a NO-CLAIM letter from the Insurance Company before finally communicating what is clearly a public safety matter in messages that don't show compassion. This is obvious PREJUDICE. 10. I feel that I have been prejudiced and require escalation, either through the process of an Ombuds Appeal which must be formally communicated and guided by the JRA.