Muddy roads and a trench on the street

I am staying in witpoortjie estate ,JRA and calgro m3 made an alternative road for us as we have a sink hole but JRA is not maintaining that road it has pothole it is hard to drive there the mud becomes too much when it is raining,baker street has a trench its over years it is not being fixed can we get help ,can jra priotise us .