JS
Johannesburg Specialist Veterinary Centre
Claimed Business
JS
Johannesburg Specialist Veterinary Centre
Claimed Business
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
163h 46mReply Time
-34 NPSUnlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 163 hours 46 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
163 hours 46 minutes
NPS Score
-34
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 163 hours 46 min
Review Distribution
3.7|6 Reviews
May '25 - Apr '26
5(80%)
4(0%)
3(0%)
2(0%)
1(20%)
5(80%)
4(0%)
3(0%)
2(0%)
1(20%)
Frequently Asked Questions About Johannesburg Specialist Veterinary Centre
Johannesburg Specialist Veterinary Centre has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 163 hours 46 min. Hellopeter has tracked Johannesburg Specialist Veterinary Centre across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSP
Suzette P
1 reviews | Active since Jan 2020
11 Feb 2026, 11:58
Friendly service always at this Vetenary clinic
Minki Kruger is just absolutely wonderful. She is always willing to help. She loves and care for the animals like each one is one of her own. She has an absolute passion for her work!!!
Helpful (0)
|Replies (0)SP
Suzette P
1 reviews | Active since Jan 2020
11 Feb 2026, 11:58
Friendly service always at this Vetenary clinic
Minki Kruger is just absolutely wonderful. She is always willing to help. She loves and care for the animals like each one is one of her own. She has an absolute passion for her work!!!
0
Replies (0)LG
Lucy G
1 reviews | Active since Jan 2020
2 Jan 2026, 09:45
Shocking, unprofessional behaviour
I called them about my kitten Binky, who has an eye problem in one eye. My local vet was not sure what caused it, and Binky also has juvenile gingivitis, so I was worried. On the phone their receptionist said it could be FIP, which is a deadly virus, and this obviously made me completely panic-stricken. I then made an appointment the following week with their cat specialist to assess the kitten. When I called again prior to this appointment to ask a question I was told I was not welcome at their practice. This was extremely surprising, confusing and upsetting. I had an appointment and then they just cancelled it, after telling me my kitten possibly has a deadly condition. They said they refused to see me due to me missing an appointment 15 months before - for my other cat Zorro, who ended up having recurring pancreatitis and had to be put to sleep. The ordeal with Zorro was extremely harrowing for me, he was my companion of 18 years. I missed the appointment because I had a stomach bug that day and was too sick, which I did convey at the time. They said they had spoken to my partner at the time, I don't even know why they would have his number. I was very confused by all this and offered to pay for the missed appointment but they still refused to honour the appointment we had made for the following week. I was never rude to anyone at this practice and I find it cruel and careless that their receptionist told me that my kitten might have a deadly disease, and then they cancelled my booking based on events 15 months ago. Apparently it was Dr Miller himself who told them that his practice refused to treat my kitten, but I have never even met Dr Miller nor have I even spoken to him. Surely it is not ok or professional for a receptionist to be offering diagnoses on the phone and then for the vet to refuse to treat a very serious disease with no proper justification? There was no proper justification or reason given for this vet refusing to treat my kitten as I have never been rude to anyone at this vet and offered to settle the amount for the outstanding consult, despite being too sick to attend at the time. These people seem more concerned about their own egos and taking umbrage for fictitious offences than about the animals who are suffering. In my view their behaviour is a violation of the SAVC code of conduct, which states that: "A good veterinarian makes an uncompromising commitment to sound professional, moral and ethical practice, based on dedication to the health and welfare of animals". I also believe the receptionist behaved in violation of section 3.5 of the SAVC code of conduct on "TELEPHONIC/VERBAL ADVICE TO CLIENTS", she is not a vet and was telling me that my kitten possibly had FIP, then this practice refused treatment.
Helpful (0)
|Replies (0)LG
Lucy G
1 reviews | Active since Jan 2020
2 Jan 2026, 09:45
Shocking, unprofessional behaviour
I called them about my kitten Binky, who has an eye problem in one eye. My local vet was not sure what caused it, and Binky also has juvenile gingivitis, so I was worried. On the phone their receptionist said it could be FIP, which is a deadly virus, and this obviously made me completely panic-stricken. I then made an appointment the following week with their cat specialist to assess the kitten. When I called again prior to this appointment to ask a question I was told I was not welcome at their practice. This was extremely surprising, confusing and upsetting. I had an appointment and then they just cancelled it, after telling me my kitten possibly has a deadly condition. They said they refused to see me due to me missing an appointment 15 months before - for my other cat Zorro, who ended up having recurring pancreatitis and had to be put to sleep. The ordeal with Zorro was extremely harrowing for me, he was my companion of 18 years. I missed the appointment because I had a stomach bug that day and was too sick, which I did convey at the time. They said they had spoken to my partner at the time, I don't even know why they would have his number. I was very confused by all this and offered to pay for the missed appointment but they still refused to honour the appointment we had made for the following week. I was never rude to anyone at this practice and I find it cruel and careless that their receptionist told me that my kitten might have a deadly disease, and then they cancelled my booking based on events 15 months ago. Apparently it was Dr Miller himself who told them that his practice refused to treat my kitten, but I have never even met Dr Miller nor have I even spoken to him. Surely it is not ok or professional for a receptionist to be offering diagnoses on the phone and then for the vet to refuse to treat a very serious disease with no proper justification? There was no proper justification or reason given for this vet refusing to treat my kitten as I have never been rude to anyone at this vet and offered to settle the amount for the outstanding consult, despite being too sick to attend at the time. These people seem more concerned about their own egos and taking umbrage for fictitious offences than about the animals who are suffering. In my view their behaviour is a violation of the SAVC code of conduct, which states that: "A good veterinarian makes an uncompromising commitment to sound professional, moral and ethical practice, based on dedication to the health and welfare of animals". I also believe the receptionist behaved in violation of section 3.5 of the SAVC code of conduct on "TELEPHONIC/VERBAL ADVICE TO CLIENTS", she is not a vet and was telling me that my kitten possibly had FIP, then this practice refused treatment.
0
Replies (0)NM
Nerissa M
1 reviews | Active since Jan 2020
13 Dec 2025, 06:23
JSVC saved my furbaby and I
Yesterday my cat was not well. I took him to JSVC without an appointment at almost end of regular hours, which isn't great to begin with. I am not going to dive too deep into what happened but i was shown tremendous kindness and consideration by the Vet and all support staff. My cat was well taken care of. They were so gentle and professional. Thank you so much JSVC team. I am indebted. Literally.
Helpful (0)
|Replies (0)NM
Nerissa M
1 reviews | Active since Jan 2020
13 Dec 2025, 06:23
JSVC saved my furbaby and I
Yesterday my cat was not well. I took him to JSVC without an appointment at almost end of regular hours, which isn't great to begin with. I am not going to dive too deep into what happened but i was shown tremendous kindness and consideration by the Vet and all support staff. My cat was well taken care of. They were so gentle and professional. Thank you so much JSVC team. I am indebted. Literally.
0
Replies (0)LD
Lee D
1 reviews | Active since Jan 2020
4 Nov 2025, 20:53
Brilliant Specialists and Surgeons
I’m incredibly grateful and relieved to have access to a veterinary hospital with such exceptional Specialists and Surgeons. A few years ago, my cat needed specialised treatment. My local vet referred me to the JHB Specialist Veterinary Hospital, where Dr Miller quickly identified the problem. My cat had also recently been traumatised by a previous bad experience, but the staff were so gentle and caring that his anxiety quickly disappeared. His treatment — carried out over a few weeks — led to a full recovery. A few months ago, my 10-year-old Maltese needed bilateral perineal hernia surgery. Once again, my local vet referred me to JHB Specialist Veterinary Hospital, where Specialist Surgeon Dr Naudé performed the operation. After the surgery, Dr Naudé personally updated me on how it went, and my dog stayed in hospital for a few days under the excellent care of the veterinary technicians and night nurses. He has since made a full recovery, thanks to Dr Naudé and his dedicated team. This is a very busy hospital, yet everything is run efficiently and professionally — from the receptionists and admin staff to the nurses, doctors, and specialists. In terms of cost, I found the surgery fees very reasonable compared to other hospitals. It’s always best to request a cost estimate upfront; in my case, the final bill was slightly below the quoted amount. Thanks again to all at this brilliant animal hospital.
Helpful (0)
|Replies (0)LD
Lee D
1 reviews | Active since Jan 2020
4 Nov 2025, 20:53
Brilliant Specialists and Surgeons
I’m incredibly grateful and relieved to have access to a veterinary hospital with such exceptional Specialists and Surgeons. A few years ago, my cat needed specialised treatment. My local vet referred me to the JHB Specialist Veterinary Hospital, where Dr Miller quickly identified the problem. My cat had also recently been traumatised by a previous bad experience, but the staff were so gentle and caring that his anxiety quickly disappeared. His treatment — carried out over a few weeks — led to a full recovery. A few months ago, my 10-year-old Maltese needed bilateral perineal hernia surgery. Once again, my local vet referred me to JHB Specialist Veterinary Hospital, where Specialist Surgeon Dr Naudé performed the operation. After the surgery, Dr Naudé personally updated me on how it went, and my dog stayed in hospital for a few days under the excellent care of the veterinary technicians and night nurses. He has since made a full recovery, thanks to Dr Naudé and his dedicated team. This is a very busy hospital, yet everything is run efficiently and professionally — from the receptionists and admin staff to the nurses, doctors, and specialists. In terms of cost, I found the surgery fees very reasonable compared to other hospitals. It’s always best to request a cost estimate upfront; in my case, the final bill was slightly below the quoted amount. Thanks again to all at this brilliant animal hospital.
0
Replies (0)SP
Sonia P
1 reviews | Active since Jan 2020
18 Aug 2025, 21:12
Superior Services, Exceptional Care, Outstanding Results! HIGHLY RECOMMENDED
I want to thank Dr Liesel and her team at the Johannesburg Specialist Veterinary Centre for the OUTSTANDING service and care provided for Leo - my 11 year old Pekingese. Leo was diagnosed with a Perineal Hernia and had to have surgery to correct it just under a month ago. Dr Liesel and her team at the JSVC performed the surgery flawlessly and Leo is now making a stellar recovery! I cannot thank Dr Liesel enough for her compassion, care and commitment to Leo's health and recovery. I can confidently say that Johannesburg Specialist Veterinary Centre is literally THE BEST veterinary centre in Johannesburg. Their professionalism, expertise and compassion are second to none and i highly recommend JSVC for anyone with a furbaby. Thank you from the bottom of my heart DR LIESEL and JSVC!
Helpful (0)
|Replies (0)SP
Sonia P
1 reviews | Active since Jan 2020
18 Aug 2025, 21:12
Superior Services, Exceptional Care, Outstanding Results! HIGHLY RECOMMENDED
I want to thank Dr Liesel and her team at the Johannesburg Specialist Veterinary Centre for the OUTSTANDING service and care provided for Leo - my 11 year old Pekingese. Leo was diagnosed with a Perineal Hernia and had to have surgery to correct it just under a month ago. Dr Liesel and her team at the JSVC performed the surgery flawlessly and Leo is now making a stellar recovery! I cannot thank Dr Liesel enough for her compassion, care and commitment to Leo's health and recovery. I can confidently say that Johannesburg Specialist Veterinary Centre is literally THE BEST veterinary centre in Johannesburg. Their professionalism, expertise and compassion are second to none and i highly recommend JSVC for anyone with a furbaby. Thank you from the bottom of my heart DR LIESEL and JSVC!
0
Replies (0)CB
Colleen B
1 reviews | Active since Jan 2020
2 Apr 2025, 13:56
SHOCKING EXPERENCE AT JOHANNESBURG SPECIALIST VETERINARY CLINIC (JSVC). THEIR **********LY POOR POST-OPERATIVE CARE HAS LED TO IMMENSE PAIN AND SUFFERING OF MY PET AND LIFELONG DAMAGE AND COSTS.
I took in my cat who had growths in her mouth to have them removed at their suggestion by specialist surgery. Note that the cat was happy and healthy, eating like a champ, and in no pain prior to the surgery other than oral lumps which we still had to biopsy to rule out cancer. Twenty five thousand rands later, due to overnight staff clearly not having monitored my cat whose tongue swelled up massively, post-surgery; she could no longer eat and drink, and was at death’s door in the week to follow. She looked like she had a saucer in her mouth her tongue was so swollen. Although I was PROMISED pre-surgery that the night staff check on the animals EVERY HOUR, she was in a SHOCKING CONDITION the next morning (a Friday). I was assured by the vet that even though my cat would sleep in her little cat “igloo” overnight, they would take her out of the igloo and check on her every hour to monitor her condition. In trying to find out what went wrong I was met with silence or told absurd and conflicting stories, with staff members trying to cover up for each other with more, clearly nonsense stories. They took no responsibility for the damage they had done and were indifferent to my cat’s dreadful deterioration. Over that weekend I had to bring her in daily for cortisone injections to try to reduce the swelling. She was unable to eat since the operation on the Thursday so almost four days without food other than the tiny amounts I could syringe into her mouth. The weekend vet then told me to force her to eat which led to her biting her tongue off almost right through. At this point I had lost all trust in them and decided to take her to my usual vet to restitch her tongue (which is now permanently damaged) and insert a feeding tube as she had lost a massive amount of weight and would have died of starvation without being tube fed as she simply could not eat on her own. These extra surgeries required at my local vet cost me a AN ADDITIONAL thirteen thousand rands, to fix up the damage THEY HAD DONE THROUGH SHEER NEGLIGENCE. Three months later she is still on a feeding tube and cannot eat on her own. Her quality of life is severely physically and emotional impaired, and I too am suffering financially, emotionally and socially as I am unable to attend to my work duties and social activities properly as I cannot leave her unattended for longer than 3 to 4 hours at a time. I owed this practice a 2000 balance after the operation, costs which were incurred as I had to bring her in twice for the follow up cortisone injections over the weekend to fix the damage they had caused by letting her tongue swell so massively unchecked through the night. Instead of making recompense and absorbing the cost of this damage, they threatened to withhold her cancer biopsy results which I had already paid for (which I later found out were negative) and tried to intimidate me to sign an acknowledgement of debt. They were therefore happy to make me and my cat suffer more and hold possible cancer results hostage over a small amount outstanding which I should never have been charged for in the first place as they needed to fix up the mess caused by negligence. Eventually they conceded to release the results after I called them out for their ********* behaviour, as withholding the results (which I did not know at the time were negative) could have led to her health being threatened even further. My experience was this practice is all about money, lack of accountability and negligence. Unfortunately, as animals do not have the same rights as humans, according to the law, I cannot sue them for negligence and damages. So, use this practice at your own risk to the safety and happiness of your beloved fur baby. Simply put, they just don’t give a damn! if I could give them minus zero stars I would, unfortunately I had to click on one star to post this review, which they truly don't even deserve.
Helpful (0)
|Replies (0)CB
Colleen B
1 reviews | Active since Jan 2020
2 Apr 2025, 13:56
SHOCKING EXPERENCE AT JOHANNESBURG SPECIALIST VETERINARY CLINIC (JSVC). THEIR **********LY POOR POST-OPERATIVE CARE HAS LED TO IMMENSE PAIN AND SUFFERING OF MY PET AND LIFELONG DAMAGE AND COSTS.
I took in my cat who had growths in her mouth to have them removed at their suggestion by specialist surgery. Note that the cat was happy and healthy, eating like a champ, and in no pain prior to the surgery other than oral lumps which we still had to biopsy to rule out cancer. Twenty five thousand rands later, due to overnight staff clearly not having monitored my cat whose tongue swelled up massively, post-surgery; she could no longer eat and drink, and was at death’s door in the week to follow. She looked like she had a saucer in her mouth her tongue was so swollen. Although I was PROMISED pre-surgery that the night staff check on the animals EVERY HOUR, she was in a SHOCKING CONDITION the next morning (a Friday). I was assured by the vet that even though my cat would sleep in her little cat “igloo” overnight, they would take her out of the igloo and check on her every hour to monitor her condition. In trying to find out what went wrong I was met with silence or told absurd and conflicting stories, with staff members trying to cover up for each other with more, clearly nonsense stories. They took no responsibility for the damage they had done and were indifferent to my cat’s dreadful deterioration. Over that weekend I had to bring her in daily for cortisone injections to try to reduce the swelling. She was unable to eat since the operation on the Thursday so almost four days without food other than the tiny amounts I could syringe into her mouth. The weekend vet then told me to force her to eat which led to her biting her tongue off almost right through. At this point I had lost all trust in them and decided to take her to my usual vet to restitch her tongue (which is now permanently damaged) and insert a feeding tube as she had lost a massive amount of weight and would have died of starvation without being tube fed as she simply could not eat on her own. These extra surgeries required at my local vet cost me a AN ADDITIONAL thirteen thousand rands, to fix up the damage THEY HAD DONE THROUGH SHEER NEGLIGENCE. Three months later she is still on a feeding tube and cannot eat on her own. Her quality of life is severely physically and emotional impaired, and I too am suffering financially, emotionally and socially as I am unable to attend to my work duties and social activities properly as I cannot leave her unattended for longer than 3 to 4 hours at a time. I owed this practice a 2000 balance after the operation, costs which were incurred as I had to bring her in twice for the follow up cortisone injections over the weekend to fix the damage they had caused by letting her tongue swell so massively unchecked through the night. Instead of making recompense and absorbing the cost of this damage, they threatened to withhold her cancer biopsy results which I had already paid for (which I later found out were negative) and tried to intimidate me to sign an acknowledgement of debt. They were therefore happy to make me and my cat suffer more and hold possible cancer results hostage over a small amount outstanding which I should never have been charged for in the first place as they needed to fix up the mess caused by negligence. Eventually they conceded to release the results after I called them out for their ********* behaviour, as withholding the results (which I did not know at the time were negative) could have led to her health being threatened even further. My experience was this practice is all about money, lack of accountability and negligence. Unfortunately, as animals do not have the same rights as humans, according to the law, I cannot sue them for negligence and damages. So, use this practice at your own risk to the safety and happiness of your beloved fur baby. Simply put, they just don’t give a damn! if I could give them minus zero stars I would, unfortunately I had to click on one star to post this review, which they truly don't even deserve.
0
Replies (0)LvdW
Laurika van der Walt
1 reviews | Active since Jan 2020
30 Jan 2024, 20:39
Life-Saving Expertise and Compassionate Care
I cannot express enough gratitude for Dr. Rowena Watson's exceptional veterinary care. After countless visits to other veterinarians with no clear diagnosis for my ailing cat, Dr. Rowena's expertise shone through. She diagnosed my cat within an hour, performed a timely operation, and kept me informed throughout the process. Her professionalism, care, and extensive knowledge, especially with cats, are unparalleled. My feline baby owes his life to her, and I highly recommend Dr. Rowena to anyone seeking top-notch veterinary care.
Helpful (0)
|Replies (0)LvdW
Laurika van der Walt
1 reviews | Active since Jan 2020
30 Jan 2024, 20:39
Life-Saving Expertise and Compassionate Care
I cannot express enough gratitude for Dr. Rowena Watson's exceptional veterinary care. After countless visits to other veterinarians with no clear diagnosis for my ailing cat, Dr. Rowena's expertise shone through. She diagnosed my cat within an hour, performed a timely operation, and kept me informed throughout the process. Her professionalism, care, and extensive knowledge, especially with cats, are unparalleled. My feline baby owes his life to her, and I highly recommend Dr. Rowena to anyone seeking top-notch veterinary care.
0
Replies (0)