LD
Lee D
Active since Aug 2013
32
Reviews
0
Industries
Reviews
32 reviews4 months ago
1st For Women Pet insurance is excellent.
I have several pets and decided to take out medical insurance for them. Over the past few months, two of them required medical treatment, and having this cover made a huge difference. My little dog, who hadn’t been to a vet in over seven years, suddenly developed a condition that required surgery and hospitalisation. 1st for Women pre-authorised the procedure and covered the costs without any issues. They even offered to pay the hospital directly in case I didn’t have the funds available at the time. My cat also needed a few vet visits, and all the claims were processed quickly — I received my refunds within just a few days. Their service has been excellent, and I’m truly glad I chose them for my pets’ medical aid. Thank you 1st for Women.
53 replies
5 months ago
Brilliant Specialists and Surgeons
I’m incredibly grateful and relieved to have access to a veterinary hospital with such exceptional Specialists and Surgeons. A few years ago, my cat needed specialised treatment. My local vet referred me to the JHB Specialist Veterinary Hospital, where Dr Miller quickly identified the problem. My cat had also recently been traumatised by a previous bad experience, but the staff were so gentle and caring that his anxiety quickly disappeared. His treatment — carried out over a few weeks — led to a full recovery. A few months ago, my 10-year-old Maltese needed bilateral perineal hernia surgery. Once again, my local vet referred me to JHB Specialist Veterinary Hospital, where Specialist Surgeon Dr Naudé performed the operation. After the surgery, Dr Naudé personally updated me on how it went, and my dog stayed in hospital for a few days under the excellent care of the veterinary technicians and night nurses. He has since made a full recovery, thanks to Dr Naudé and his dedicated team. This is a very busy hospital, yet everything is run efficiently and professionally — from the receptionists and admin staff to the nurses, doctors, and specialists. In terms of cost, I found the surgery fees very reasonable compared to other hospitals. It’s always best to request a cost estimate upfront; in my case, the final bill was slightly below the quoted amount. Thanks again to all at this brilliant animal hospital.
0 replies
6 months ago
Delivery promised then delayed with no further info
I placed an order that was split into two deliveries. On 25 October, I received SMS notifications confirming both would arrive on 26 October. After waiting all day, I was informed at 6:03 p.m. that the delivery would not take place, also receiving an email at 6:01 p.m. stating it had been delayed. The first part of the order was still delivered at 6:40 p.m. that evening. When I contacted their call centre on the 27 October about the second delivery, I received conflicting information. I was eventually told the items are pending collection from a nearby Game store(the items are apparently in stock), which may take 2–5 days to deliver. Was the delay due to delivery scheduling or a stock issue, as the store has the items available? No further updates have been received from Game.
53 replies
14 months ago
Denied access to perks that’s been paid for
Dreadful service. Clientele debited my February premium. Thereafter I contacted clientele and requested my bank details to be changed for future payments. I am now unable to access my perks. Clientele agent Mpomlo says I do not have access to perks that have already been paid for until I’ve approved the debicheck. I told him that I have approved the debicheck. The more I ask him what the debicheck for future months has to do with the current month thats already been paid for , the more he insisted that I approve the debicheck, Which repeatedly told him i have in fact done. I asked to speak to a Supervisor as he keeps repeating the same ******* and speaking to me to me as if im an idiot. Then he puts the phone down. My first actual dealings with clientele and its a mess.
106 replies
14 months ago
Clearwater nu metro is great!
Clearwater mall's Nu Metro is fantastic! Not only is the movie theater in great condition, but their Girls Night Out event is one of the best I’ve attended. The staff are also wonderful. Keep it up guys!
0 replies
17 months ago
Excellent service. Helpful consultants. King is king !
The only reason I didn't give this a 5-star rating is the lack of communication and updates from the Operations team. However, every consultant I interacted with was friendly and helpful. A special thanks to Vuyo from the Client Service team, and a BIG Shout-Out to King (ref: 867483), who went above and beyond to help me get set up as quickly as possible. He took the time to guide me step-by-step through the configuration process and made sure everything was working perfectly before ending the call. Given the excellent service I've experienced, I'm looking forward to continuing my relationship with Home Connect. The consultants are always available, helpful, and pleasant.
56 replies
17 months ago
Terrible service. The agents are giving the conflicting information.
Terrible Service. I contacted them on wed 27 nov 2024. Adrian said my line will be available by 30 november so they can sign me up as well as have me up and running by 1 Dec 2024. I noticed theres a tracking order that says the line be active by 16 Dec 2024 so I followed up on Thursday asking to speak to Adrian. The lady answering was extremely rude and then transferred me to Luwazi. Luwazi informed me that there has been cancellation for the this switch line and they cannot proceed with creating order, which I told him already existed, but he insisted its not possible . I Eventually speak to Adrian who confirms all is in order and Luwazi is looking at something different and gives me his email for me to send through my cancellation letter with the previous service provider to speed up the process since the estimation time only 16 Dec. There already is a Vumatel line its only a matter configuration and connecting. I sent all the info on thursday 28/11/2024. No response from them. I tried to track and cancel the order. I'm unable to. I send Adrian numerous emails to cancel. no response. I send numerous messages to their whatsapp line, the auto message tries to connect me to the relevant people and come back with an error. I call, no answer. Ive been messaging and calling both friday and saturday but was unable to reach them. How do i go about cancelling this supposed order.
0 replies
17 months ago
Stress & Inconvenience Caused by Early Debit of Funds Before Payday by Letsatsi
My payday and debit order with Letsatsi is set for the 23rd of the month. However, on the 21st, due to illness and being short on funds, I borrowed R1350 from a friend to cover a doctor's bill. When the money was deposited into my account, Letsatsi deducted the full amount immediately. I’m left wondering what I was supposed to do in this situation, as I was expecting the debit to happen on the 23rd. I reached out to Letsatsi, not expecting a refund as the funds would not reach me in time, but to understand why the deduction was made early and to highlight the inconvenience it causes their clients. Instead of receiving a clear explanation, I spoke to a consultant named Maureen, who gave irrelevant responses, such as stating that the money hadn’t yet reached their account yet. Eventually, I was informed that they place a trace alert on clients' accounts a few days before the debit is due. While this may be their standard practice, it is unacceptable and creates unnecessary problems for clients.
0 replies
18 months ago
unprofessional and raises concerns about security and potential *****
I app**** for a loan online and submitted all my details and documents, including bank statements, a payslip, and my ID. The next day, I received an email from Happiness requesting those same documents again. Firstly, they don’t provide an option to log into their system to check the status of ones application. Secondly, they don’t explain why I need to resend the same documents. I received about three emails asking me to resend the documents. After I finally sent them, I didn’t hear back for several hours. When I inquired about the progress, I received an email asking for a bank statement dated today. It’s frustrating when processes aren’t clear. They could definitely improve by specifying exactly what they need upfront to avoid confusion and unnecessary back-and-forth. Nevertheless, I've cancelled this application. The level of disorganization can come across as unprofessional and raises concerns about security and potential *****. When sensitive information is involved, it’s crucial for companies to have reliable processes in place to protect applicants and ensure transparency.
159 replies
21 months ago
Dreadful service from Oneplan and Mpho Mosia
Oneplan's service has been deteriorating steadily. I was a customer for over 4 years until COVID hit. Initially, they kept me informed about price increases and other changes. However, since rejoining them, I've noticed a significant decline in service quality. There's no longer access to statements or notifications about price adjustments. Instead, they abruptly inform you of underpayments. On 21 June 2024, I received an SMS claiming I defaulted on my Oneplan account, despite having paid for June 2024. The lack of statement access makes it impossible to verify if there was a misallocation of funds. The following day, I received two reminders to pay premiums due on 25 June (presumably for July), and on the 25th itself, a final notice threatening ITC listing, even though I had already paid for June. After speaking with Mpho Mosia, she confirmed that the June 2024 premium was paid and clarified that only the July 2024 premium was outstanding. She admitted that the SMS notifications were sent in error but was unsure why policyholders weren't informed of this mistake. She forwarded a statement showing monthly amounts due and payments, which was confusing. Despite requesting clarification, I received no response. When I asked for escalation, she agreed but again did not follow up. Adding to the frustration, they suspended my Onepet card for loading funds and paying back unused amounts, claiming it was against their policy. A simple advisory beforehand would have prevented this issue. Upon signing up, they also request that you rate them on Hello Peter, presumably to bolster their ratings, even though they haven't actually provided any service to you yet, apart from signing you up.
58 replies
Review Distribution
5 Star
9 (28.125%)
4 Star
1 (3.125%)
3 Star
0 (0%)
2 Star
2 (6.25%)
1 Star
20 (62.5%)