Letsatsi Finance and Loan
Claimed Business
|1.4|16 Reviews (last 12 months)|This business does not respond to reviews
Letsatsi Finance and Loan
Claimed Business
|1.4
16 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Letsatsi Finance and Loan is facing significant dissatisfaction from its customer base. A recurring theme is frustration with slow loan application processing, repeated requests for documents already submitted, and poor follow up communication. Customers consistently mention unprofessional call centre interactions, unresolved policy cancellations, and disputes over debit orders and outstanding balances. Concerns around transparency and trust are prevalent, with several reviewers questioning the legitimacy of certain branches. A small number of customers highlight helpful individual consultants who go the extra mile to assist with school related needs.
Performance(last 12 months):
Trustindex Rating
2.3NPS Score
-58Unlikely
TrustIndex
2.3
NPS Score
-58
Recommended: Unlikely
Review Distribution
1.4|16 Reviews
Sep '25 - Aug '26
Recent reviews (16)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceG
Gift
1 reviews | Active since Mar 2025
13 May 2026, 17:55
Funeral policy lapsed
I had a funeral policy with Letsatsi finance Bloed mall Pretoria from 2017 till 2025 May when they decided to stop debating my monthly premiums through stop orders. I emailed them and they took me from Pilar to post.i then requested all my premiums from 2019 since they decided to lapse my funeral policy withouta reason. To date I call and email them but they can't help me.
Helpful (0)
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Gift
1 reviews | Active since Mar 2025
13 May 2026, 17:55
Funeral policy lapsed
I had a funeral policy with Letsatsi finance Bloed mall Pretoria from 2017 till 2025 May when they decided to stop debating my monthly premiums through stop orders. I emailed them and they took me from Pilar to post.i then requested all my premiums from 2019 since they decided to lapse my funeral policy withouta reason. To date I call and email them but they can't help me.
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Replies (0)AM
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Oritonda M
1 reviews | Active since May 2025
25 Apr 2026, 12:17
Credit insurance
I have been waiting for your credit insurance agreement,Now you are telling me that you insurance doesn't cover the loss of income
Helpful (0)
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Oritonda M
1 reviews | Active since May 2025
25 Apr 2026, 12:17
Credit insurance
I have been waiting for your credit insurance agreement,Now you are telling me that you insurance doesn't cover the loss of income
0
Replies (0)TA
Tebogo A
1 reviews | Active since Nov 2015
20 Apr 2026, 17:02
Zero customer service skills
What a horrible service I experience from Tshepiso since Saturday morning. She promised to call, never did, only today at 11:36 I received the contract on line, signed it and did the debi check. On the last hour she calls and says they did not get the contract and was so not cool on the phone and did not care at all the way she spoke to me. It's knock off time now and I guess like the boss she is, I must wait on her.
Helpful (0)
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Tebogo A
1 reviews | Active since Nov 2015
20 Apr 2026, 17:02
Zero customer service skills
What a horrible service I experience from Tshepiso since Saturday morning. She promised to call, never did, only today at 11:36 I received the contract on line, signed it and did the debi check. On the last hour she calls and says they did not get the contract and was so not cool on the phone and did not care at all the way she spoke to me. It's knock off time now and I guess like the boss she is, I must wait on her.
0
Replies (0)KS
Kefilwe S
1 reviews | Active since Apr 2026
17 Apr 2026, 11:50
Blue oceans and letsatsi finance and loan
They double debit, refund it's another story after a week. Refuse with paid up letter. Their lawyers take me from pillar to post. Always in meetings and when I call they have an excuse for months. How come that I was supposed to get paid up letter in March then April I'm owing another balance. Please deal with them I'm tired
Helpful (0)
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Kefilwe S
1 reviews | Active since Apr 2026
17 Apr 2026, 11:50
Blue oceans and letsatsi finance and loan
They double debit, refund it's another story after a week. Refuse with paid up letter. Their lawyers take me from pillar to post. Always in meetings and when I call they have an excuse for months. How come that I was supposed to get paid up letter in March then April I'm owing another balance. Please deal with them I'm tired
0
Replies (0)SM
Seraga M
1 reviews | Active since Nov 2020
25 Mar 2026, 17:57
Overpayment of arrangement that was supposed to be paid up.
I had a 3 loans with letsatsi that were handed over to BOC which 2 of the loans I paid them off.... 1 remained with a balance of R9095.14 in June 2025 , I then made an arrangement of R1000 towards the loan that is paid through my payroll deduction that started in June and in July they also debited R500 extra through my bank. Up until now I have paid an amount of R10500 but I still recieve messages that I have an outstanding amount of R4359....when I made an arrangement I was told about the balance on my account but to my surprise now the amount it's more than what I made an arrangement for. I am unable to stop them from deducting on my salary , they are ones who must submit to my HR to stop their deductions....they must also stop deducting the funeral policy with an amount of R92.00 on my payroll.
Helpful (0)
|Replies (0)SM
Seraga M
1 reviews | Active since Nov 2020
25 Mar 2026, 17:57
Overpayment of arrangement that was supposed to be paid up.
I had a 3 loans with letsatsi that were handed over to BOC which 2 of the loans I paid them off.... 1 remained with a balance of R9095.14 in June 2025 , I then made an arrangement of R1000 towards the loan that is paid through my payroll deduction that started in June and in July they also debited R500 extra through my bank. Up until now I have paid an amount of R10500 but I still recieve messages that I have an outstanding amount of R4359....when I made an arrangement I was told about the balance on my account but to my surprise now the amount it's more than what I made an arrangement for. I am unable to stop them from deducting on my salary , they are ones who must submit to my HR to stop their deductions....they must also stop deducting the funeral policy with an amount of R92.00 on my payroll.
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Replies (0)S
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