John Craig
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
John Craig
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About John Craig
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Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJH
Jako H
1 reviews | Active since Dec 2020
5 Dec 2025, 10:41
Online Purchase - No assistance with defective products
I am extremely disappointed with the lack of response from your customer service team. On 1 December, I emailed regarding two pairs of sneakers I purchased earlier this year. Both pairs have split open under the soles despite being lightly used and rotated in my corporate finance role. I requested an email address to send photos of the defects, as well as assistance retrieving my order information, since the password-reset email for my online profile is not coming through. Although I received an automatic acknowledgement, I have not received any actual follow-up or assistance. I have since followed up twice with no meaningful response. This level of service is unacceptable, especially for a clear product issue. I would appreciate prompt assistance in resolving this matter.
Helpful (0)
|Replies (0)JH
Jako H
1 reviews | Active since Dec 2020
5 Dec 2025, 10:41
Online Purchase - No assistance with defective products
I am extremely disappointed with the lack of response from your customer service team. On 1 December, I emailed regarding two pairs of sneakers I purchased earlier this year. Both pairs have split open under the soles despite being lightly used and rotated in my corporate finance role. I requested an email address to send photos of the defects, as well as assistance retrieving my order information, since the password-reset email for my online profile is not coming through. Although I received an automatic acknowledgement, I have not received any actual follow-up or assistance. I have since followed up twice with no meaningful response. This level of service is unacceptable, especially for a clear product issue. I would appreciate prompt assistance in resolving this matter.
0
Replies (0)J
Juta
1 reviews | Active since Jun 2023
1 Dec 2025, 15:50
Poor Service from John Craig Giyani
Yesterday, I purchased a pair of jeans from John Craig in Giyani, only to find out later that they were defective. I returned to the store today to request an exchange, but to my surprise, the manager is making it difficult for me. I was informed that I need to wait for the request to be approved, which is quite unexpected. I didn’t anticipate this kind of service from a reputable store like John Craig. I’m still at the store waiting for a response, causing me to put my other work on hold.
Helpful (0)
|Replies (0)J
Juta
1 reviews | Active since Jun 2023
1 Dec 2025, 15:50
Poor Service from John Craig Giyani
Yesterday, I purchased a pair of jeans from John Craig in Giyani, only to find out later that they were defective. I returned to the store today to request an exchange, but to my surprise, the manager is making it difficult for me. I was informed that I need to wait for the request to be approved, which is quite unexpected. I didn’t anticipate this kind of service from a reputable store like John Craig. I’m still at the store waiting for a response, causing me to put my other work on hold.
0
Replies (0)