Active since Jun 2023
Yesterday, I purchased a pair of jeans from John Craig in Giyani, only to find out later that they were defective. I returned to the store today to request an exchange, but to my surprise, the manager is making it difficult for me. I was informed that I need to wait for the request to be approved, which is quite unexpected. I didn’t anticipate this kind of service from a reputable store like John Craig. I’m still at the store waiting for a response, causing me to put my other work on hold.
I got the best customer service as expected from Kefilwe Marumo. Keep up the good work 👌🏿
☺️☺️ the case logged was attended to it within 5min which I'm very much happy it gave me peace of mind. Thank you Car Track.
My request was done quickly with a proof sent to my email by the agent called Ofentse.