CONCERN OVER POOR QUALITY PRODUCT

In February, 23, 2024, I spent R649 at one of John Craig stores at Mthatha Circus Triangle for a POLO reversible belt (brown/black).

Regretfully, their belt's quality didn't match its cost. The belt is cracked and split on each side; this is a poor-quality tragedy.

The link is coated in silver, which has cleaned and revealed brown bronze. Currently, it is broken, and unfortunately, I can no longer able to use it.

In addition, I've already noticed that some of their products fade in colour after a few washes. Unfortunately, I didn't bring up my concern earlier. However, after spending a significant amount of money on items, I've decided to bring this issue to their attention this time. I emailed them to voice my dissatisfaction, and they told me that I needed to bring six pictures of a damaged product and proof of purchase. I was able to create and send them the pictures, but I never kept the proof of purchase because I didn't know that their products would eventually lose their quality and value. But, since I paid with a bank card, they can still retrieve the proof of purchase from their records.

However, they don't appear to want to accept responsibility for their subpar goods. I therefore need your assistance with that, as I feel that I am being taken advantage of and victimised as a customer by being offered subpar goods at such an absurd price.