Bad service

I bought a Fiat 500 (demo) from Salesman Lucky. When the car was delivered, it was delivered without the service book. Lucky promise that he would send it with the carpets of the car. Since then it was the one excuse on the other. First the manufacturer which they use to manufacture the carpets did not deliver and they had to approach on other one. Next there we strike action in Bloemfontein and he could not get around to picking up the carpets. I try to entertain all the lies but lately he also don't respond to whatsups and calls. Messanger messages give you a standard messged: "Thank you for your details, we have forwarded your details to our team who will be in touch with you to assist" - don't bargain that this will ever happen. Calling the business is also a disastrous. Even his manager is not available to take the call. I will advise any person not to do business with them as they are unethical in their business dealings. Never promise is you are not able to deliver.