JW
John Williams Langenhovenpark
Claimed Business
JW
John Williams Langenhovenpark
Claimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
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Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Thapelo M
1 reviews | Active since Jan 2020
28 Jun 2022, 21:56
Bad after sales suport
Took fiat palio a year ago for repairs. I told different stories. Ultimately they become honest with me that they dont find the problem. I must come and get the car.its sad for me bcause its agents and they have expects.what makes situation worse the want to charge me for wrong troubleshooting they performed on the car. What im i going to do with that car if agents cant get it right..🤔🤔
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Thapelo M
1 reviews | Active since Jan 2020
28 Jun 2022, 21:56
Bad after sales suport
Took fiat palio a year ago for repairs. I told different stories. Ultimately they become honest with me that they dont find the problem. I must come and get the car.its sad for me bcause its agents and they have expects.what makes situation worse the want to charge me for wrong troubleshooting they performed on the car. What im i going to do with that car if agents cant get it right..🤔🤔
0
Replies (0)AA
Ayodele A
1 reviews | Active since Jan 2020
7 Apr 2022, 05:25
Brand new Mercedes Benz C200 of 2022 year model breakdown on its 10th day due to manufacturers malfunctioned component, it was initially repaired as it was delivered in an inferior quality
John Williams motors Bloemfontein I have lodged complaints on John Williams motors Bloemfotein and particularly Mercedes Benz South Africa with Miosa since 21 February 2022, I believe Mercedes Benz South Africa had responded to MIOSA about 3 weeks ago however matter yet to be decided by the Ombudsman. I have made two calls to the liaison officer on status of matter before ombudsman who said I should phone once every month on account that the ombudsman's office is very busy and the only one in South Africa attending to all nations complaints in this regard. While I try to respect the no going to socio media platforms of Miosa, I received an email from Mercedes Benz South Africa on 18 March 2022 instructing me to respond to Miosa as I have escalated the complaint to Miosa. It is very strange that in a matter of a purchase of a brand new car mercedes Benz C200 of year model 2022 delivered on day one in an inferior state evident by( brand new car very dirty, numerous stains on car sits, no service book, no car manual) on day one 25 January 2022, repaired on 26 January 2022 and brought back to me, The same brand new car Mercedes Benz C200 suffered a breakdown diagnosed by Mercedes Benz South Africa nearest dealership as a malfunctioned manufacturer component that has nothing to do with fault as driver and owner The brand new car is fully paid and my E200 traded in, I requested for A REPLACEMENT OF THE BRAND NEW CAR and both the dealership and MBSA wanting to refund me after they contradicted each other hence the matter reached and is at the MIOSA since 21 February 2022 I said contradict because Mercedes Benz South Africa customer service department earlier said to me that Mercedes Benz South Africa management said that I cannot have my trade in car MRRCEDES BENZ E200 backAND however in a DEALERSHIP'S ATTORNEYS letter, the dealer indicated that should I want my E 200 car back I will have to pay him money for repairs he did on the E 200 All I asked from both the dealership and MBSA is to replace the malfunctioned car with a brand new Mercedes Benz C200 of the same 2022 year model It worries that ad the matter could not be resolved by both the dealership after giving them the opportunity to do so and whilst matter is before THE MIOSA, the Mercedes Benz South Africa email of 18 March 2022, orders me to go to Miosa and that the result awaited is for them to refund my money back to me. Could there be a relationship between the dealership, MBSA, and the office of the ombudsman?, what gives the Mercedes Benz South Africa the courage to refer me to Miosa knowing that my matter is already there? Could the relationship be anothet reason why my matter is yet to be concluded at MIOSA? Lots of scammers are phoning me since I complained to the MIOSA many of which I have reported to MIOSA, the one specifically asked if I am a South African citizen, could these calls not be dealership and MBSA way to scare me on my complaints as they are too many to be coincidental? All I asked for is A COMPLETE REPLACEMENT OF THE MALFUNCTIONED CAR MERCEDES BENZ C200 OF 2022 YEAR MODEL FOR THREE WEEKS OF BREAK DOWN ON 21 FEBRUARY 2022, I WAS WITHOUT A CAR, DESPITE NUMEROUS FALSE IMPLICATIONS FROM MERCEDES BENZ SOUTH AFRICA AS I HAD RECORDED THE TELEPHONIC DISCUSSIONS AND PROVIDED IT TO MIOSA LONG ALREADY. Mercedes Benz South Africa got a hire car on 25 March 2022 for less than a month and stripped it off on 23 March 2022 instructing me to ho and collect the malfunctionedcar back as they claimto have repaired the office of ombudsman is aware of this, and I have since been without a car. The malfunctioned car repair was done without my knowledge and direction and is currently in dispute before the MIOSA however Mercedes Benz South Africa asked me to go and fetch the car, this was equally communicated to the office of the ombudsman. If the matter was never resolved by the dealership and MBSA how do one explain that Mercedes Benz continue to refer me to the ombudsman's office guy aware that the matter is at the ombudsman? Or is there a relationship between them? The Avis care hire company even went into my account and took my money without my prior knowledge
Helpful (0)
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Ayodele A
1 reviews | Active since Jan 2020
7 Apr 2022, 05:25
Brand new Mercedes Benz C200 of 2022 year model breakdown on its 10th day due to manufacturers malfunctioned component, it was initially repaired as it was delivered in an inferior quality
John Williams motors Bloemfontein I have lodged complaints on John Williams motors Bloemfotein and particularly Mercedes Benz South Africa with Miosa since 21 February 2022, I believe Mercedes Benz South Africa had responded to MIOSA about 3 weeks ago however matter yet to be decided by the Ombudsman. I have made two calls to the liaison officer on status of matter before ombudsman who said I should phone once every month on account that the ombudsman's office is very busy and the only one in South Africa attending to all nations complaints in this regard. While I try to respect the no going to socio media platforms of Miosa, I received an email from Mercedes Benz South Africa on 18 March 2022 instructing me to respond to Miosa as I have escalated the complaint to Miosa. It is very strange that in a matter of a purchase of a brand new car mercedes Benz C200 of year model 2022 delivered on day one in an inferior state evident by( brand new car very dirty, numerous stains on car sits, no service book, no car manual) on day one 25 January 2022, repaired on 26 January 2022 and brought back to me, The same brand new car Mercedes Benz C200 suffered a breakdown diagnosed by Mercedes Benz South Africa nearest dealership as a malfunctioned manufacturer component that has nothing to do with fault as driver and owner The brand new car is fully paid and my E200 traded in, I requested for A REPLACEMENT OF THE BRAND NEW CAR and both the dealership and MBSA wanting to refund me after they contradicted each other hence the matter reached and is at the MIOSA since 21 February 2022 I said contradict because Mercedes Benz South Africa customer service department earlier said to me that Mercedes Benz South Africa management said that I cannot have my trade in car MRRCEDES BENZ E200 backAND however in a DEALERSHIP'S ATTORNEYS letter, the dealer indicated that should I want my E 200 car back I will have to pay him money for repairs he did on the E 200 All I asked from both the dealership and MBSA is to replace the malfunctioned car with a brand new Mercedes Benz C200 of the same 2022 year model It worries that ad the matter could not be resolved by both the dealership after giving them the opportunity to do so and whilst matter is before THE MIOSA, the Mercedes Benz South Africa email of 18 March 2022, orders me to go to Miosa and that the result awaited is for them to refund my money back to me. Could there be a relationship between the dealership, MBSA, and the office of the ombudsman?, what gives the Mercedes Benz South Africa the courage to refer me to Miosa knowing that my matter is already there? Could the relationship be anothet reason why my matter is yet to be concluded at MIOSA? Lots of scammers are phoning me since I complained to the MIOSA many of which I have reported to MIOSA, the one specifically asked if I am a South African citizen, could these calls not be dealership and MBSA way to scare me on my complaints as they are too many to be coincidental? All I asked for is A COMPLETE REPLACEMENT OF THE MALFUNCTIONED CAR MERCEDES BENZ C200 OF 2022 YEAR MODEL FOR THREE WEEKS OF BREAK DOWN ON 21 FEBRUARY 2022, I WAS WITHOUT A CAR, DESPITE NUMEROUS FALSE IMPLICATIONS FROM MERCEDES BENZ SOUTH AFRICA AS I HAD RECORDED THE TELEPHONIC DISCUSSIONS AND PROVIDED IT TO MIOSA LONG ALREADY. Mercedes Benz South Africa got a hire car on 25 March 2022 for less than a month and stripped it off on 23 March 2022 instructing me to ho and collect the malfunctionedcar back as they claimto have repaired the office of ombudsman is aware of this, and I have since been without a car. The malfunctioned car repair was done without my knowledge and direction and is currently in dispute before the MIOSA however Mercedes Benz South Africa asked me to go and fetch the car, this was equally communicated to the office of the ombudsman. If the matter was never resolved by the dealership and MBSA how do one explain that Mercedes Benz continue to refer me to the ombudsman's office guy aware that the matter is at the ombudsman? Or is there a relationship between them? The Avis care hire company even went into my account and took my money without my prior knowledge
0
Replies (0)JH
Jaco H
1 reviews | Active since Jan 2020
15 Feb 2022, 12:59
GEEN DIEN, GEEN NIKS
GEEN DIENS Probeer parte bestel, geen antwoord nie, geen verskoops persoon nie, kom na baie lank probeer by Jacob uit, bestel parte en dan moet ek weer sukkel om deur te kom om te hoor of parte hier is, niemand sal laat weet dat parte hier is nie en dan moet ek in by kar klim en ry want hulle lewer nie af nie, wat 'n gemors en geen geen kliente diens nie, JOHN WILLIAMS LANGENHOVENPARK, JULLE SAL REGTIG IETS AAN JULLE DIENS EN BESIGHEID MOET DOEN WANT SO KAN NIEMAND SUKKEL NIE!!!!!!!
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Jaco H
1 reviews | Active since Jan 2020
15 Feb 2022, 12:59
GEEN DIEN, GEEN NIKS
GEEN DIENS Probeer parte bestel, geen antwoord nie, geen verskoops persoon nie, kom na baie lank probeer by Jacob uit, bestel parte en dan moet ek weer sukkel om deur te kom om te hoor of parte hier is, niemand sal laat weet dat parte hier is nie en dan moet ek in by kar klim en ry want hulle lewer nie af nie, wat 'n gemors en geen geen kliente diens nie, JOHN WILLIAMS LANGENHOVENPARK, JULLE SAL REGTIG IETS AAN JULLE DIENS EN BESIGHEID MOET DOEN WANT SO KAN NIEMAND SUKKEL NIE!!!!!!!
0
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Tumi M
1 reviews | Active since Jan 2020
19 Dec 2021, 10:52
Poor service and workmaship by John williams
I took my car to John williams mercedes/Fiat branch in bloemfontein in march 2021, I informed them the car (Fiat punto 1.4 lounge 2012) came from another mechanic were he could mot get the timing right and could not find out why is the vehicle still misfiring after fitting all the parts required after the cambelt was cut, I indicated to them the vehicle had missing bolts and that they should replace them as well, the car stood for 8 months at John williams due to them taking long to find spare or faults after they have replaced the ECU?, tensioner, spark plugs and bolts at the end finding it was not the problem since the car was not fixed the problem was still there, later myself around October I was no longer being able to buy the part they wanted to replace which was a multiair unit that cost 12k to buy and install, so I requested my car back which I found out only then that thursday that they were intending to sell it the following with out informing me to recover the job they already did on the vehicle, I went there that friday and paid the amount they requested in full an towed my car which they informed me it needed a multiair unit only it will be fine according to their test, upon inspection of the car as I wanted to sell it as it is I found out that they stripped the engine mounting wholes on the engine, not all bolts were replaced and the workmaship on the car was appauling as reflected on the pictures, I have also been requesting them for the report on the job they did on the vehicle and the old ECU which I wanted back to this day they are coming up with all sorts of excuses instead of giving them to me.
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Tumi M
1 reviews | Active since Jan 2020
19 Dec 2021, 10:52
Poor service and workmaship by John williams
I took my car to John williams mercedes/Fiat branch in bloemfontein in march 2021, I informed them the car (Fiat punto 1.4 lounge 2012) came from another mechanic were he could mot get the timing right and could not find out why is the vehicle still misfiring after fitting all the parts required after the cambelt was cut, I indicated to them the vehicle had missing bolts and that they should replace them as well, the car stood for 8 months at John williams due to them taking long to find spare or faults after they have replaced the ECU?, tensioner, spark plugs and bolts at the end finding it was not the problem since the car was not fixed the problem was still there, later myself around October I was no longer being able to buy the part they wanted to replace which was a multiair unit that cost 12k to buy and install, so I requested my car back which I found out only then that thursday that they were intending to sell it the following with out informing me to recover the job they already did on the vehicle, I went there that friday and paid the amount they requested in full an towed my car which they informed me it needed a multiair unit only it will be fine according to their test, upon inspection of the car as I wanted to sell it as it is I found out that they stripped the engine mounting wholes on the engine, not all bolts were replaced and the workmaship on the car was appauling as reflected on the pictures, I have also been requesting them for the report on the job they did on the vehicle and the old ECU which I wanted back to this day they are coming up with all sorts of excuses instead of giving them to me.
0
Replies (0)LS
Llewellyn S
1 reviews | Active since Jan 2020
24 Jun 2021, 08:00
No service.
This business is running on empty. I phoned the business to obtain a price for a Mercedes Benz spare. What a mess firstly the attendant was busy and unable to serve me. The switch board operator took all my particulars with an undertaking to return my call, which never materialised. A day later I took a second chance, again the spares were unable to serve me so we moved to the spares manager who was not answering his phone. The last option was the general manager who was also MIA. If you have a second option move past John Williams Bloemfontein Thanking you Llewellyn Skea
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Llewellyn S
1 reviews | Active since Jan 2020
24 Jun 2021, 08:00
No service.
This business is running on empty. I phoned the business to obtain a price for a Mercedes Benz spare. What a mess firstly the attendant was busy and unable to serve me. The switch board operator took all my particulars with an undertaking to return my call, which never materialised. A day later I took a second chance, again the spares were unable to serve me so we moved to the spares manager who was not answering his phone. The last option was the general manager who was also MIA. If you have a second option move past John Williams Bloemfontein Thanking you Llewellyn Skea
0
Replies (0)DLJK
Dr Louis J Kilian
1 reviews | Active since Jan 2020
7 Jun 2021, 19:39
Now this is what I call service!
I had the pleasure of , once again dealing with Nelri Pienaar at this dealership. Never have I seen such enthusiasm and professional service. She is a star!
Helpful (0)
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Dr Louis J Kilian
1 reviews | Active since Jan 2020
7 Jun 2021, 19:39
Now this is what I call service!
I had the pleasure of , once again dealing with Nelri Pienaar at this dealership. Never have I seen such enthusiasm and professional service. She is a star!
0
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Anonymous
1 reviews | Active since Jan 2020
1 Jun 2021, 14:08
Bad service
I bought a Fiat 500 (demo) from Salesman Lucky. When the car was delivered, it was delivered without the service book. Lucky promise that he would send it with the carpets of the car. Since then it was the one excuse on the other. First the manufacturer which they use to manufacture the carpets did not deliver and they had to approach on other one. Next there we strike action in Bloemfontein and he could not get around to picking up the carpets. I try to entertain all the lies but lately he also don't respond to whatsups and calls. Messanger messages give you a standard messged: "Thank you for your details, we have forwarded your details to our team who will be in touch with you to assist" - don't bargain that this will ever happen. Calling the business is also a disastrous. Even his manager is not available to take the call. I will advise any person not to do business with them as they are unethical in their business dealings. Never promise is you are not able to deliver.
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Anonymous
1 reviews | Active since Jan 2020
1 Jun 2021, 14:08
Bad service
I bought a Fiat 500 (demo) from Salesman Lucky. When the car was delivered, it was delivered without the service book. Lucky promise that he would send it with the carpets of the car. Since then it was the one excuse on the other. First the manufacturer which they use to manufacture the carpets did not deliver and they had to approach on other one. Next there we strike action in Bloemfontein and he could not get around to picking up the carpets. I try to entertain all the lies but lately he also don't respond to whatsups and calls. Messanger messages give you a standard messged: "Thank you for your details, we have forwarded your details to our team who will be in touch with you to assist" - don't bargain that this will ever happen. Calling the business is also a disastrous. Even his manager is not available to take the call. I will advise any person not to do business with them as they are unethical in their business dealings. Never promise is you are not able to deliver.
0
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