Active since May 2016
7
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Reviews
7 reviews59 months ago
Bad service
I bought a Fiat 500 (demo) from Salesman Lucky. When the car was delivered, it was delivered without the service book. Lucky promise that he would send it with the carpets of the car. Since then it was the one excuse on the other. First the manufacturer which they use to manufacture the carpets did not deliver and they had to approach on other one. Next there we strike action in Bloemfontein and he could not get around to picking up the carpets. I try to entertain all the lies but lately he also don't respond to whatsups and calls. Messanger messages give you a standard messged: "Thank you for your details, we have forwarded your details to our team who will be in touch with you to assist" - don't bargain that this will ever happen. Calling the business is also a disastrous. Even his manager is not available to take the call. I will advise any person not to do business with them as they are unethical in their business dealings. Never promise is you are not able to deliver.
0 replies
61 months ago
Great service.
I had te deal with Renier Herbst at their retention department. Is was an absolute joy to be served in Afrikaans. Although he could not influence me te change my mind I have to give him credit for his professional way of dealing with my issue. King Price was good to me over a span of 5 years, partly because they are focused on the needs of the clients but mainly because of people like Renier Herbst who can balance the needs of both parties without been pushy. He showed empathy which you will seldom get in the insurance industry. Codoes to a job well done.
53 replies
75 months ago
Weldone King Price
Use the "Call me back" function on the KP app. Was phoned back by Abednego Naidoo within seconds and assisted in a very helpful and professional manner. My policy was updated giving me piece of mind. I was treated like Royalty by the King.
56 replies
80 months ago
Traumatizing of bereaved elderly parent
My brother died in a motor vehicle accident many years back but still this business keep on pestering his 81 year old mother for money. The estate was finalized many years back and the outstanding fees on the car was settled by the short term insurance. Letter attached. Dear Sir/Madam Please note that ABSA BANK is offering a 20% settlement discount on the shortfall outstanding on the Absa Vehicle Finance Account for Estate Late M......H..... L.....s. If you are interested, Sthembiso Nkosi at 087 654 8237 or email agent9@vezidebeer.co.za. Kind regards, Vezi De Deer INC How many years will they continue traumatizing the elderly????
0 replies
84 months ago
Ethical business Strand Electro Bug
I had to fix a faulty element on my geyser. I got hold of a plumbing contractor using an App but it turned out to be very expensive. I then contacted Electra Bug, Strand. They quote me R700 cheaper on labour and I opted to use their service. They came the same day and installed the new element. Due to a break in communication I was also charged form a thermostat. The issue was raised with the owner who immediately said that they will rectify the matter and I was refunded in full. I can only take my hat off and say thank you for your professional service and the way in which you resolved the misunderstanding.
0 replies
96 months ago
Lack of feedback
I had to take my frail mother to this practise in Paarl after been advise by her medical aid on 25/5/2018. Getting my mom to the "ba*****t" where the practise is situated was challenging. She got helped and skin tissue was taken as we suspect skin cancer. We paid in cash for the work done and off we went with the promise that the dr will phone with the results. Nothing happened. We phoned on 29/5 and the results is with the dr but she still need to work through it as she is very busy. She will phone us. By Friday 1/6 we still did not receive any feedback. We made 3 calls and once again the reception give us the assurance that the results are with the dr and that she will work late and even on Saturday but we should be assured that she will phone us. Today 6/6/2018 I had to phone again and is not one step closer to get the results out of them or a referral to another dr. This is not the way to treat and old pensioner lady who struggle to survive and who is totally stressed out for the lack of responce by the doctor. If this is the norm of service you can expect, you should rather consult with a different dermotologist. We are not impress. Espesially after travelling from the Strand to Paarl.
0 replies
98 months ago
Ineffective Customer service
Visited the Telkom office at Somerset Mall on Sunday 25/03/2018 to apply for the relocation of a fix line number from one room to another in and old age home. Was helped and details entered into a secure Telkom website. It took forever to process the info with no success. Details were copied on a piece of paper with the promise that it would be escalated to the manager. Today, 4 days later it is still not logged. Once again the trainee tried to enter the detail on the secure Telkom site. Still no success. I was advised to phone 10210. In phoned them and was greeted with 'Telkom your best data provider'. The next 'Sorry we cannot help you as we are off line' was asked to phone back free a hour which I did. Still they were off line. You cannot even report or get your problem listed. Just imagine how long will it take to attend to this simple matter. Customer service at Telkom is nonexistent.
53 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
1 (14.285714285714286%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)