1 reviews | Active since Member
JoJo Tanks sells tanks where the water inlet fitting has no retaining ring or nut on the inside. The fitting simply plugs into a hole in the tank. That’s it. No mechanical lock. Nothing securing it in place. It’s like putting a bolt through a hole without a nut and hoping for the best.
I assumed mine was defective, so I checked multiple retailers. Every single tank was the same. The top inlet pipe pushes into a fitting that just sits in the hole. There is absolutely nothing preventing it from pulling straight back out.
I tried to make it work by gluing the fitting from the inside. Eventually it failed, pulled out, and my inlet dumped thousands of litres of water. Completely avoidable.
When I contacted JoJo, the response was frankly ridiculous — claiming the design is “to help installers.” That explanation makes no technical sense. A fitting that can fall out under normal conditions is not an improvement. After I challenged the explanation, I was ignored.
Even the sales staff at Chamberlains acknowledged the problem. They said they sell generic retaining rings because so many customers complain about this exact issue — they were just out of stock at the time.
Releasing a product with such an obvious design flaw is inexcusable. Save yourself the frustration, the water loss, and the unnecessary workaround. Buy a competing product that uses a properly secured fitting