Worst service on sales, I ever encountered

I just do not learn the lesson. If a company cannot, no, will not, deliver product assistance on a sale, DO NOT BUY FROM THEM!!!!!! I had to buy a new subscription at R499-00 to have app access, and been trying since 12 December to do so. No reaction on emails, impossible to log into site, and if I do manage to login into my basket, a no-go.