Shocked

At the end of April, my mom went into Joleys and purchased a pair of shoes, which she was told were on promotion and therefore she will be getting them cheaper. Now my mom is 88 and it isn't easy to get to the shops as she lives in a retirement village and can only catch the bus when they go which is on a Wednesday once a week and they have a limited time to do their shopping. Anyway so she bought these shoes and went home. When she got home she tried them on again and found that they didn't fit. Now she was going away so she couldn't get back to Joleys, but as soon as she was back from her holiday she went to Joleys with her shoes in the box, which had the shoe type on as well as it had Joleys name on the box, but she unfortunately had misplaced the slip. When she got there, they tell her they won't take them back because they were sale shoes and she has no slip. These were not sale shoes, they were on promotion. There is a difference between sale and promotion!!!! Not sure if the staff know that? My mom tells them she will take another pair of shoes and she is even willing to pay in the difference of the other shoes, but they refuse point blank, that they won't take them back without the slip. So she says that other shops would and they tell her no place will take anything back without the slip. Joleys you need to know if you are prepared to take anything in exchange they will. They then laugh at my mom when she walks out. I then got involved and had an unpleasant experience with both the staff at the shop as well as at their head office, where at the head office, the lady who I was speaking to actually put the phone down on me!!!!!! This is shocking behaviour and can't believe a place such as Joleys with such a renowned way would act in this way. I'm shocked and disgusted that Joleys staff have deteriorated to such a degree. I'm shocked that they would laugh at an elderly lady. I'm shocked that they could be so rude and put the phone down on someone who might be a would be client. I then phoned back again and tried to speak to the owner of Joleys and my call was ignored. Joleys many people have now heard of this bad service and many more will be hearing about it. I actually understand now why most of the time why there are very rarely people in your shop.