UNSATISFACTORY SERVICE

On the 23 Dec 2022 I bought a pair of Pierre Cardin shoes worth R530. I wore the shoes on Sunday 25 Dec to church and again on the 28th to work. The morning of the 29th Dec I've noticed something funny on my one shoe the pierre cardin logo fell off. Fortunately I managed to find it underneath my desk and placed it in a money bag. On 30 Dec I took the shoes back to the Queenstown store. They advised that they can't give me other shoes nor give my money back it must go to the local repairs shop. I refused I said I am entiled to a full refund I only had these shoes literally 5 days. The store manager advised that they need to refer the matter to head office but they are unfortunately closed and will only return on the 9th. I politely said no problem I'll come back. Went back on the 9th they had no feedback because the lady was out of office I must come back on the 10th.

Yesterday I spoke to a lady because at this stage I was already furious with the up and down and also the fact that they insist on repairs for a new pair of shoes. I spoke to a gentleman by the name of Deon who advised that he will call pierre cardin and find out if they can exchange the shoes and accessories are not covered under returns and what have you. Today i received a call from their East London office they will take the shoe to a repair centre in east london. I do no want those shoes repaired they are new I want a new pair or they can give my money back and block me from purchasing from the store again.

I am very unhappy with the manner in which this situation is handled and I will certainly not buy from Joleys again. As much as I love their shoes this experience was shocking.