Active since Jun 2017
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10 reviews11 months ago
Unpleasant Customer Experience
I've opted in for a month to month contract from Mtn Dec 2024. Unfortunately due to work conditions I had to relocate from Komani to Burgersdorp. I've moved with my router and it worked perfect. I then upgraded to a neelw promo plan on the 20th May which was also delivered to my address at work in Burgersdorp on Friday 23 May 2025. To my surpise the network status lights are blue but I'm unable to contact because it keeps saying no internet connection. I've asked to cancel the precious contract they refused to send the courier to collect it but I was instructed by customer service to speak to the retention department they will send to courier to collect the device. After numerous phone calls on my expense nothing happened. The more I tell tmy colleagues router was collected from her home address and we are staying in the same town the more they keep arguing as if I'm stupid. I contacted the coverage department last night to my surprise I have no coverage and need to cancel the contract. This morning I phoned customers service again, coverage department and everyone else who said i need to take the router to the store before I can cancel anything I'm really disappointed and dissatisfied with the service. I need you to arrange for collection of your devices offer me a product for my area or refund my money that I've paid on the 20th for me too look for something else. How can I sit with a router and 600gb data that I cant use. I'm sitting with an arrears account which i have cancelled in time. How many times did I say I'm not close to a store where must I find one?
0 replies
27 months ago
CUSTOMER DISSATISFACTION
I had enough of this up and down with MTN and Urban Lifestyle. I have requested Urban Lifestyle to cancel my contract with them a day after the contact was taken up. After numerous calls up and down between mtn and urban Lifestyle I was advised that tge contract was declined. On the 18th Dec Urban Lifestyle debited my bank acc with R699 they collected their device but still deducted R459 from my account on Saturday. I want my monies refunded and cancel all dealings with MTN urban lifestyle. The debit orders are blocked so my bank cannot reverse it. On Thursday Urban Lifestyle advised they won't debit my account but still took my money. I've logged a complaint to them but no one called back. They are part of MTN therefore I need Mnt to sort oit this mess.
0 replies
28 months ago
CUSTOMER REFUND
Urban Lifestyle rewards offered my a cellphone contract early Dec 2023. They offered a Honor x6 device for R459 a month. I accepted the deal not knowing the device is worth R3600 cash. I immediately called the next day to cancel the deal. Few days thereafter I received a message from mtn with a order number. I immediately called mtn tjey advised the contract has been declined. On the 18th Dec R699 was debited from my account. Whereas my instruction was clear to cancel everything. Today I called Urban life again to have their device collected and refund my money. They are telling me tjey will arrange collection they can't see any notes that were made on the system so I won't receive my money. This is not my problem I want my money back please and this phone must be collected as soon as possible.
0 replies
40 months ago
UNSATISFACTORY SERVICE
On the 23 Dec 2022 I bought a pair of Pierre Cardin shoes worth R530. I wore the shoes on Sunday 25 Dec to church and again on the 28th to work. The morning of the 29th Dec I've noticed something funny on my one shoe the pierre cardin logo fell off. Fortunately I managed to find it underneath my desk and placed it in a money bag. On 30 Dec I took the shoes back to the Queenstown store. They advised that they can't give me other shoes nor give my money back it must go to the local repairs shop. I refused I said I am entiled to a full refund I only had these shoes literally 5 days. The store manager advised that they need to refer the matter to head office but they are unfortunately closed and will only return on the 9th. I politely said no problem I'll come back. Went back on the 9th they had no feedback because the lady was out of office I must come back on the 10th. Yesterday I spoke to a lady because at this stage I was already furious with the up and down and also the fact that they insist on repairs for a new pair of shoes. I spoke to a gentleman by the name of Deon who advised that he will call pierre cardin and find out if they can exchange the shoes and accessories are not covered under returns and what have you. Today i received a call from their East London office they will take the shoe to a repair centre in east london. I do no want those shoes repaired they are new I want a new pair or they can give my money back and block me from purchasing from the store again. I am very unhappy with the manner in which this situation is handled and I will certainly not buy from Joleys again. As much as I love their shoes this experience was shocking.
0 replies
54 months ago
Bad Experience turned into WOW Customer experience.
I would hereby wish to convey my sincere thanks to Michael the Regional Manager of Tfg in the Eastern Cape. This gentleman honestly tried his level best to turn my customer experience around. He resolved my complaint with our first interaction and explained to me the reasons why they are currently not returning items without the original proof of purchase which I also understood from a business perspective. However he also agreed that my situation is different and the matter should have been treated as such. Thanks a mil Michael and keep up the awesome work. PS: I would strongly recommend that TFG reiterate the importance of customer service to their store Management in order to avoid and prevent complaints. They should aslo make use of the Hierarchy process instead of blatantly refusing to help clients.
53 replies
54 months ago
Unsatisfactory Service
Worst customer exoerience ever. I purchased 2 tops from Donna on 30 September 2021 and unfortunately lost my original receipt. The items still have their price tags on and I wanted to exchange for bigger sizes. Yesterday they had load shedding and I could not be assisted. Today the store manager was on lunch and I had to wait for her to return only to find out that she cannot assist without the original proof of purchase as the information for the 30th Sept is off the system. This is how stupid they think I am. I contacted customer care and they also advised that the fail to understand why I was not assisted. Apparently the procedure differ from store to store and it's management discretion whether they want to assist or not. I'm am so disappointed with this whole experience I'm not even sure what to do with these items as they are small. Worst part I had to pay a cab R120 to go to town for absolutely nothing.
53 replies
70 months ago
Multichoice / Price Lock
This is really unacceptable. I logged a complaint last week with regards to my dstv account and received a call from Multichoice. The gentleman who contacted me advised that I am on price lock and this is a different division from Multichoice. However when I make payments I pay multichoice not price lock I also informed him that my 24 month cobtract is calculated from the day they installed the explora which in my mind tells me it ended a long time ago and I never opted in for en extension. He advised that he will escalate the matter to price lock who still has not contacted me. I do understand that most business staff work remotely but I requested this downgrade before my payment date last month and the issue is still not resolved. I also refuseto pay any cancellations or penalties. Please get this mess sorted.
210 replies
70 months ago
Multichoice Complaint
I have contacted Multichoice about 2 or 3 weeks ago via the Whatsapp number to have my package downgraded with no success. I than contacted them from my work landline number and spoke to a gentleman who advised that I am on price lock and should contact them directly to have my package downgraded. He supplied a contact number and Ussd number which were not working. I than contacted multichoice again after 2 days another lady told me that price lock have no direct contact details however she will escalate the matter on my behalf and she promised that someone from price lock will call me before my next payment date. At this point I am so so frustrated and unhappy because I am being send from pillar to post with no assistance. No one called me than boom on the 27 June they disconnected my service. I made it clear to the conultant that we are all affected by the covid 19 pandemic and I cannot afford to pay the premium package. This morning on the whatsapp platform I tried to get my amount to pay than i received a message stating I have a quote pending. I need someone to attend to this as a matter of urgency. Please fix this mess.
315 replies
86 months ago
Poor Service Delivery
I purchased a phone at Exact 2016 and took out Insurance. Unfortunately my phone was stolen last week and I've submitted a claim. My insurance that I've paid was for cover amount R1350 to R1750. To my surprise I went to 2 different stores and two different stories. I am now forced to take phone which I do not want because they refuse to allow me to take a phone for R1750. I am even willing to pay the R50 extra but this is also a problem. As a valued TFG client I feel this is very unfair treatment the worst part is I have to walk up and down to different stores with no success. I've been given different numbers to call on my expense with no success. I have no idea what to do because I've paid my insurance and now I have to battle when it comes to my claim.
168 replies
108 months ago
Lack of Customer Service
<p>During the month of March 2016 I walked passed Lewis Stores in Queenstown noticing a 14 or 15kg Kelvinator Twin Tub washing machine which was advertised with a cash price of R1200 and credit price round about R4000. I than approached the sales consultant and asked why the machine was sold at such a bargain price for its condition of which he advised that it is a repossessed item therefore its so cheap. I than asked him if all functions of the washing machine is operational and he bravely responded yes.</p> <p> </p> <p>I than paid R1200 cash and asked them to deliver the following morning as the store was about to close. To my surprise when we tried to do the washing we noticed the spinner is not working. I immediately contacted the store and informed the Manager of this mess. The Manager confirmed with the DGM as to what action should be taken with no succes.</p> <p>We kept the machine at home waiting for feedback and and correspondence with no success. Upon investigation the Manager of the store discovered that the sale was not captured on the system and I don't know what else.... </p> <p>Few months down the line I was contacted by the Manager to be a witness because upon logging my complaint they did thorough investigation and found more discreet stuff pertaining to this sales consultant which lead to suspension. </p> <p> </p> <p>This year March our machine was eventually collected and send to repairs. I had to contact Lewis almost everyday at my cost and my time to enquire about the progress of the machine as we need it. However all they kept telling me was that the repair agency is waiting for parts. Round about two or three weeks ago they delivered the machine and guess what........... Still broken. </p> <p> </p> <p>They collcted the machine again and informed me last week the machine is irrepairable. At this stage I completely lost it.. I logged a complaint with customer care but obviously they have boundries and refered me back to the store. They than advised that I must take a new machine but had to pay in the difference because they do not have washing machines for this price and I blatantly refused because this was not my fault as the client why do they insist on me paying extra monies for a damged item which they sold to me. </p> <p>By this time I thought I would get another machine but the DGM of the area said I must go back to the store and collect my R1200 just like that. No remorse... No pitty... No customer service. </p> <p> </p> <p>I am highly upset and disgusted by the way the treated me. I had to wait from 15h30 to 16h30 to get my money. Up until now I have no clue who and what a DGM is. They honestly thought by giving my money back will solve.the matter..... Well they were wrong I am still not happy and I would not recommend that any of my family does business with Lewis stores.. </p> <p> </p> <p>To my surprise as I sat at the store waiting for my money I read their pledge......... This was a complete joke because they treated me like a nobody a stupid human being who does not know her rights.....</p> <p> </p> <p>I have no idea how will I ever overcome this experoence</p>
112 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)