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I am writing to lodge a formal complaint against Jobskop Burial Society regarding the manner in which they are handling the claim for the late Tebogo Roselinah Mokhethoa (ID: 4903230337082), Jobskop reference number 30008615.
The deceased was an elderly person who lived alone and had been a loyal member of Jobskop Burial Society for more than 10 years. During this time, she consistently paid her contributions through FNB using a reference number linked to her membership.
Following her passing, the family has attempted to resolve the matter with the burial society. However, we have been informed that proof of previous payments must be provided. Unfortunately, because the deceased managed her own financial affairs and lived alone, we have not been able to locate all the historical proof of payment documents.
We believe that Jobskop Burial Society should assist in verifying the payments through their own bank records using the deceased’s reference number. The society receives these payments directly and should therefore be able to confirm the transaction history from their banking records.
We are concerned about the lack of compassion and assistance shown to the family during this difficult time. We respectfully request your office to investigate this matter and assist us in ensuring that the burial society handles this claim fairly and responsibly.
Thank you for your attention to this complaint. We hope for your intervention in resolving this matter
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