Florah M

Active since Jun 2013

Reviews

Industries

Reviews

22 reviews

3 months ago

Bad customer service and bad product

In May 2025, I purchased a Defy hob. Since then, the appliance has experienced repeated faults and has already been repaired more than twice. On Saturday, 25 April 2026, I logged a service call regarding the same issue, but unfortunately, my request has not yet been attended to. The main problem is that when the stove is set to a high temperature, it causes my electricity to trip. This has been an ongoing issue, and I am extremely dissatisfied as I have not been able to use the appliance properly since purchase. Given the repeated repairs and the inconvenience caused, I would like to request a permanent solution because my warranty expires in May 2026

1 reply

Jobskop Burial Society

5 months ago

Jobskop funeral claim hassles

I am writing to lodge a formal complaint against Jobskop Burial Society regarding the manner in which they are handling the claim for the late Tebogo Roselinah Mokhethoa (ID: ***), Jobskop reference number ***5. The deceased was an elderly person who lived alone and had been a loyal member of Jobskop Burial Society for more than 10 years. During this time, she consistently paid her contributions through FNB using a reference number linked to her membership. Following her passing, the family has attempted to resolve the matter with the burial society. However, we have been informed that proof of previous payments must be provided. Unfortunately, because the deceased managed her own financial affairs and lived alone, we have not been able to locate all the historical proof of payment documents. We believe that Jobskop Burial Society should assist in verifying the payments through their own bank records using the deceased’s reference number. The society receives these payments directly and should therefore be able to confirm the transaction history from their banking records. We are concerned about the lack of compassion and assistance shown to the family during this difficult time. We respectfully request your office to investigate this matter and assist us in ensuring that the burial society handles this claim fairly and responsibly. Thank you for your attention to this complaint. We hope for your intervention in resolving this matter

1 reply

Discovery Insure

6 months ago

Bad customer service

On 09 December 2025, I submitted a vehicle accident claim and took my vehicle for assessment as instructed. During the assessment, the consultant advised me that I had two options: To proceed with repairing the vehicle, or To receive a cash settlement. I informed the consultant that I needed time to consider the options and requested that she call me back so that I could confirm my decision. Unfortunately, she never called me back, and no further communication was received from her or your offices. I was therefore shocked to discover that my claim was closed without my vehicle being repaired and without my consent or confirmation of any option. This is extremely disappointing and reflects poor customer service, lack of communication, and negligence in handling my claim.

2 replies

Warranty Solutions

10 months ago

Unfair business practices

I signed a motor warranty and service plan with Warranty Solutions in May 2025. When I joined, the consultant informed me that I could service my vehicle at any workshop of my choice and that the company would cover the full cost. However, on 23 October 2025, I booked my vehicle for a major service at Mercedes-Benz, and the quote was R13,638.00. Warranty Solutions only authorised R6,475.00, which led me to cancel the booking and look for a cheaper option. I then received a quote from Bosch for R7,436.31, but Warranty Solutions authorised only R4,206.20. I am not satisfied with these partial authorisations, as they do not align with what was promised to me at the time of signing the contract. Due to this misleading information and the inconvenience caused, I would like to request a refund of all payments made from May 2025 to September 2025 and to cancel my contract with Warranty Solutions.

0 replies

Dcm Group Of Companies

13 months ago

Late maintenance payment

Good Afternoon, my name is Ntebeng Ponzo. My husband works for Transnet, and his maintenance is processed by DCM. I’m concerned about the late payments, which are affecting our children. There’s no clear communication from DCM, and they keep blaming Transnet. Please assist.

0 replies

Vodacom

17 months ago

Poor service from Vodacom

Good Day my name is Florah I lodged a complaint with Vodacom my Fibre is not working my reference number is SR***.Vodacom network is really bad and they still expect customers to pay full amount.This is not fair to customers

4 replies

Vumatel

18 months ago

Vumatel (Vodacom) network sucks

Good Evening my fibre was off from Saturday the 8th February.I've been calling since that day I only got a ticket number today.Vumatel you are inconveniencing your customers but you expect a full payment.

1 reply

Makro

20 months ago

Poor customer service

I bought a microwave oven online,I was expecting delivery on the 2nd December 2024.When I check and track my order the status of my order it's still in progress.The item I bought was on special and I can't find it anywhere now.I can't my move avoiding to miss my delivery this is not fair

1 reply

1Life

20 months ago

1Life loans ****

I transferred money to a Capitec client on the 4th December 2024 using Capitec app the money went straight to 1Life loans . Capitec said 1Life is aware of this problem and 1Life will refund me.I emailed 1Life there's no response I emailed to *** issue is an inconvenience to me as a loyal customer to Capitec .

4 replies

Capitec Bank

20 months ago

Wrong transfer

I transferred money on the 04 th December 2024 ,Capitec transferred the money to external bank and I was paying a Capitec client I don't know what's happening with their app

2 replies

Review Distribution

5 Star

1 (4.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

5 (22.7%)

1 Star

16 (72.7%)

Florah M

Reviews

Bad customer service and bad product

Jobskop funeral claim hassles

Bad customer service

Unfair business practices

Late maintenance payment

Poor service from Vodacom

Vumatel (Vodacom) network sucks

Poor customer service

1Life loans ****

Wrong transfer

Review Distribution

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