Can't follow instructions, ruined my event.

I ordered pink holi powder for a gender reveal, and gave clear instructions to conceal the powder upon delivery and that it was a surprise. First of all, the pink powder delivered was so dull not a bright pink. False advertising. And they delivered the powder in a plastic, transparent packet.... Who does that? Never have I received a delivery not in a courier bag or Atleast in a box, disgustting actually. So dissapointed and they have ruined a surprise for the expectant parents. Come on people, do better. Follow instructions and deliver what you advertise. Dealt with Mavis in sales and phoned Nelson to discuss delivery. Very poor service. Would not recommend!