Wrong Order, Zero Accountability

Received the wrong order and contacted the store immediately after delivery. My message was opened but ignored because the store was closed, and no one followed up the next day.

I paid for delivery, yet I was later told that I should have driven to the store to return the food in order for it to be corrected — despite the store being closed and unreachable at the time. That expectation is unreasonable.

Because the food was already eaten, I was told nothing could be done, even though I had tried to resolve the issue immediately and had no other option. The only resolution offered was R15 credit on a future order.

Poor customer service, poor accountability, and an unwillingness to take responsibility for their own mistake. I will not be ordering again.

If this order was place on uber eats i would have received a refund not a R15