Poor, nonchalant service

Extremely disappointed with the service received from JumboTech.

This issue was reported on Tuesday and remains unresolved. An appointment was scheduled for 09:00 today with MetroFiber, yet the technician has still not arrived, with no communication regarding the delay.

After following up, I was informed that JumboTech is unable to get hold of MetroFiber and will “continue following up.” This is not an acceptable response. As the service provider, it is JumboTech’s responsibility to manage and escalate issues with their network partner — not the customer’s.

I specifically made arrangements to be available today, as I will be on standby over the weekend and require a stable internet connection for work. Despite this, there has been no urgency, no accountability, and no clear plan of action communicated.

Customers should not have to chase updates or accept internal communication failures between providers. I require this to be resolved today and expect proper escalation and feedback, not passive follow-ups.