Active since Dec 2016
52
Reviews
0
Industries
Reviews
52 reviews1 month ago
Ayanda was so helpfu...
Ayanda was so helpful and assisted to reduce my renewal premium.
1 reply
2 months ago
Extremely terrible service
Absolutely appalled by the level of service received from MetroFibre. This issue was initially logged on Tuesday, yet it remains unresolved days later due to repeated delays, poor communication, and internal failures. An appointment was scheduled for Wednesday at 14:00. The technicians arrived an hour and a half late, with no prior communication regarding the delay. As a result, I missed them due to being in a work meeting and unable to answer my phone. I then had to rearrange my schedule and take half a day’s leave on Thursday to accommodate a follow-up appointment. Once again, the technicians arrived late, only to inform me that the incorrect team had been dispatched and that they were unable to complete the required cable replacement. This is particularly unacceptable as the issue had already been clearly communicated in advance. Confirmation was sent to MetroFibre, yet internally this information was not relayed to the appropriate team. This resulted in a completely wasted appointment that could have been resolved had proper processes been followed. A new appointment was then scheduled for 09:00 today. It is now over an hour later, and once again there has been no arrival and no communication. Attempts by the service provider to contact MetroFibre have also been unsuccessful. This ongoing lack of accountability, communication, and basic service delivery is unacceptable. I have now lost time, taken leave unnecessarily, and continue to be without a working internet connection due to MetroFibre’s repeated failures. This matter requires urgent escalation and immediate resolution.
1 reply
2 months ago
Poor, nonchalant service
Extremely disappointed with the service received from JumboTech. This issue was reported on Tuesday and remains unresolved. An appointment was scheduled for 09:00 today with MetroFiber, yet the technician has still not arrived, with no communication regarding the delay. After following up, I was informed that JumboTech is unable to get hold of MetroFiber and will “continue following up.” This is not an acceptable response. As the service provider, it is JumboTech’s responsibility to manage and escalate issues with their network partner — not the customer’s. I specifically made arrangements to be available today, as I will be on standby over the weekend and require a stable internet connection for work. Despite this, there has been no urgency, no accountability, and no clear plan of action communicated. Customers should not have to chase updates or accept internal communication failures between providers. I require this to be resolved today and expect proper escalation and feedback, not passive follow-ups.
0 replies
4 months ago
Outstanding Service from Miway!
I submitted a claim in January due to pothole damage, and from the moment I logged it right through to collecting my vehicle after repairs, Miway was absolutely wonderful. The entire process was handled with such professionalism and care - from the assessor who came out to inspect my vehicle, to the advisor who captured my claim and kept me updated every step of the way, to the managers who checked on progress, and the GM who even referred the matter for possible recovery. During the repair stage, the assessor, assessing manager, and assessing GM all stepped in to ensure everything ran smoothly. The whole team truly pulled together to keep my claim moving during such a stressful time for me, and I’m so grateful for that because it really put me at ease. I’m very happy with the repairs done and so appreciative of the support and service I received. A special thank you to Felicity, Donovan, Elizna, Nikita, Leon, Zach, and Kunal for your outstanding service and assistance. I really appreciate you all!
1 reply
15 months ago
They removed my previous review - Poor service from MANAGERS
Pharmacy Direct had the AUDACITY to report my review to HelloPeter stating that it is not accurate. The Managers handling the complaints have extremely poor complaint handling skills. It has been 2 weeks and Pharmacy Direct has not responded to my email to take accountability for the poor service and mess up on their side. I have mentioned countless times that my script ALWAYS ends in January! EVERY YEAR!! I submitted my last script in August last year, how would my final repeat be completed by the end of the year if the new 6 month script was only submitted in August? I cannot believe how poor your service is. 5+ years of using Pharmacy Direct consistently and this is the treatment I get from you guys? Unbelievable. Do not phone me, send me an email. I do not want to deal with Lyrishia or Nicole as they are *********** and lack accountability. Someone submitted my claim early and Pharmacy Direct is trying to protect their brand but clearly from the rest of these reviews, I’m not the only customer experiencing terrible service. You can continue to be dishonest to HelloPeter and report my review, I will continue to post on your social media platforms to spread awareness of your poor business practices and services.
4 replies
36 months ago
Poor service - Would not recommend
Residents in Glen Austin have been experiencing internet issues since Monday. It was a small group, then Tuesday more people were affected. Wednesday, almost the entire area affected. Jumbotech said they will be on site today but no one has seen them! 4 days and instead of resolving the issue, you made it worse! What are your techs doing?? Is someone supervising them? How are you even allowing this to happen??
1 reply
38 months ago
Terrible Service
I ordered for delivery on the 29th of March which was split in 4 deliveries. The driver attempted delivery ONCE and took it back to the store. I have called twice last week, told it will be escalated and I will get the order in the week. Status still shows RTO and I have not received the delivery or been contacted. I called again today and was told they will escalate and they need to reschedule delivery, blaming the public holiday but I called way before the public holiday! I need the delivery TODAY or TOMORROW - I cannot wait the entire week again due to your delay! Clearly someone did not do what they needed to last week, this is terrible service!
4 replies
39 months ago
Poor Service, No Accountability
RAM couriers are the WORST. The driver called and said he was 5mins away so I walked up to the gate. I saw the van at the wrong gate and I called him and said he is at the wrong gate and explained exactly which gate to go to, he said he will come now. GUY LEFT AND WENT THE OTHER DIRECTION! So I'm still waiting at the gate and I called him, he said he got lost and will come back later. I got upset and asked him to come now as I was waiting at the gate and he was right here, he said he will come now. I followed up, he said he is on his way and there's traffic. I called again and he said he is going to come later. I waited at the gate for this guy for almost 30 minutes and he wasted my time! He cut the call on me because I got upset. I called the call center and they said that the driver attempted to contact me and could not get hold of me - THIS IS A LIE! I'm now 17 minutes in to the call and still no resolution, agent just asked me to hold as she needs to see what's happening. It seems I'm not the only one who has trouble with RAM but clearly RAM doesn't care enough to hold their drivers accountable. Poor, poor service!
1 reply
40 months ago
Terrible Service
Fibre is down AGAIN, second time this month!!! This is horrible service and 3-4 working days to wait AGAIN! Other residents experiencing the same issue. You are playing with people's lives here and you really don't seem to care. Why can this not be fixed tonight?
1 reply
40 months ago
Horrible Service
Internet has been offline since 12! No feedback from Jumbotech or Metro with an actual solution. 2- 4 working days for a tech to come out? This is absolutely ridiculous. I'm shocked at the poor level of customer service and disregard for the inconvenience caused. Your apologies mean nothing without a fast solution!!
16 replies
Review Distribution
5 Star
11 (21.153846153846153%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
41 (78.84615384615384%)