Ripping off pensioners!

My grandparents were in a car accident on Friday evening and Jumbo was there to tow - my gran was knocked out and wasn't by herself when the ambulance managed to stabilise her, anyways, the guy that wanted to tow them said that he will charge them R2k because they were pensioners, they just had to sign a form giving them permission to tow. Who reads the fine print when they were in an accident!!! The next day only to find out that it is R4k for towing, doesn't matter from were and R2.5k \admin fee"AND R500 a day storage! When my gran phoned on Saturday to pick up the car"