Unreliable Service and Connection

JumboTech/Metrofibre

Just shy of 1 year, and we barely had 2 full months of reliable connectivity!!

First EVERYTHING in our home is the reason why our internet is not working, and then out of the blue, a switch was faulty in the area because other clients supposedly reported the same issues we had for MONTHS!!

First, you said it was our extender, after unplugging it for almost a week we finally determined that the router might be faulty. We replaced the Archer with a new router, and we returned the extender. We then determined that the new router was faulty because Metrofibre miraculously discovered a faulty switch - miracles do happen, and our internet works without a hitch!!! **sarcastic tone**

From November 2023 till today (16 January 2024), we sent multiple requests for a manager to call us and our request has been ignored!!! We don't feel like we should have to pay for our final month as we have been ignored and underestimated and we never fully used what we paid for.

I have never had to send so many back-and-forth emails just to get into their heads that there is more to the problem than just the equipment in our house!!

Please have a manager call us and sort out this matter. The next complaint is to ICASA!