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Jumbotech
Claimed Business
J
Performance(last 12 months):
TrustIndex
0
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAW
Anisha W
1 reviews | Active since Jan 2020
15 Jan 2024, 22:35
Unreliable Service and Connection
JumboTech/Metrofibre Just shy of 1 year, and we barely had 2 full months of reliable connectivity!! First EVERYTHING in our home is the reason why our internet is not working, and then out of the blue, a switch was faulty in the area because other clients supposedly reported the same issues we had for MONTHS!! First, you said it was our extender, after unplugging it for almost a week we finally determined that the router might be faulty. We replaced the Archer with a new router, and we returned the extender. We then determined that the new router was faulty because Metrofibre miraculously discovered a faulty switch - miracles do happen, and our internet works without a hitch!!! **sarcastic tone** From November 2023 till today (16 January 2024), we sent multiple requests for a manager to call us and our request has been ignored!!! We don't feel like we should have to pay for our final month as we have been ignored and underestimated and we never fully used what we paid for. I have never had to send so many back-and-forth emails just to get into their heads that there is more to the problem than just the equipment in our house!! Please have a manager call us and sort out this matter. The next complaint is to ICASA!
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Anisha W
1 reviews | Active since Jan 2020
15 Jan 2024, 22:35
Unreliable Service and Connection
JumboTech/Metrofibre Just shy of 1 year, and we barely had 2 full months of reliable connectivity!! First EVERYTHING in our home is the reason why our internet is not working, and then out of the blue, a switch was faulty in the area because other clients supposedly reported the same issues we had for MONTHS!! First, you said it was our extender, after unplugging it for almost a week we finally determined that the router might be faulty. We replaced the Archer with a new router, and we returned the extender. We then determined that the new router was faulty because Metrofibre miraculously discovered a faulty switch - miracles do happen, and our internet works without a hitch!!! **sarcastic tone** From November 2023 till today (16 January 2024), we sent multiple requests for a manager to call us and our request has been ignored!!! We don't feel like we should have to pay for our final month as we have been ignored and underestimated and we never fully used what we paid for. I have never had to send so many back-and-forth emails just to get into their heads that there is more to the problem than just the equipment in our house!! Please have a manager call us and sort out this matter. The next complaint is to ICASA!
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Leon T
1 reviews | Active since Jan 2020
8 Jan 2023, 22:01
Service Excellence: Jumbotech Technologies.
O jave only high praises for the service I received from Jumbotech. My first interaction was when I installed a 10Mb\s radio link some years ago. Any issues or calls logged were resolved without any problems and I was kept updated by e-mail, sma and telephonic interaction with the team. When MetroFibre installed the fibre in my area, I did not hesitate to request that Jumbotech be my ISP. Whenever David calls, I know that I am in good hands as he knows the layout of my house and knows where the routers and other equipment are installed. When other members of the team is in communication with me, I can also rest wasy as I am in good hands. I am sorry that Colette B did not experience the same level of service, but please keep in mind that during the first couple of days after an area goes live, that there will he disruptions to your service, as MetroFibre or other cable suppliers will be working on connecting more houses in tour area and will have to work on the cables themselves. Since I moved to fibre with Jumbotech, I can in all honesty say that their service was excellent, and at a reduce cost to their customers. Kind regards Leon Terblanche
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Leon T
1 reviews | Active since Jan 2020
8 Jan 2023, 22:01
Service Excellence: Jumbotech Technologies.
O jave only high praises for the service I received from Jumbotech. My first interaction was when I installed a 10Mb\s radio link some years ago. Any issues or calls logged were resolved without any problems and I was kept updated by e-mail, sma and telephonic interaction with the team. When MetroFibre installed the fibre in my area, I did not hesitate to request that Jumbotech be my ISP. Whenever David calls, I know that I am in good hands as he knows the layout of my house and knows where the routers and other equipment are installed. When other members of the team is in communication with me, I can also rest wasy as I am in good hands. I am sorry that Colette B did not experience the same level of service, but please keep in mind that during the first couple of days after an area goes live, that there will he disruptions to your service, as MetroFibre or other cable suppliers will be working on connecting more houses in tour area and will have to work on the cables themselves. Since I moved to fibre with Jumbotech, I can in all honesty say that their service was excellent, and at a reduce cost to their customers. Kind regards Leon Terblanche
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Cliffy M
1 reviews | Active since Jan 2020
7 Aug 2022, 06:56
Disservice Provider
Worst ISP provider I have had the displeasure of dealing with. Absolute disregard for any request for service. This is confirmed by the companies failure to respond to any of the complaints listed on HelloPeter. Steer clear of this company.
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Cliffy M
1 reviews | Active since Jan 2020
7 Aug 2022, 06:56
Disservice Provider
Worst ISP provider I have had the displeasure of dealing with. Absolute disregard for any request for service. This is confirmed by the companies failure to respond to any of the complaints listed on HelloPeter. Steer clear of this company.
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Wessel O
1 reviews | Active since Jan 2020
14 Jul 2022, 07:13
What has becomne of Jumbotech?
On the 7th of July I logged my first call for my fiber connection that went down. Since then my connection has gone down, without fail, every morning. The connection comes back up sometime during the day. I have not been able to get a trend but it appears that the drops mostly occurs between 08:30 and 09:00. Now although my money goes into the bank account of jumbotech, I have been dealing with metrofibre. metrofibre has been to my house and confirmed that my equipment and my section of the line is not the fault. They did however confirm that there is a fault and that is was on the backbone. This was 2 days ago. I have been in IT, on the operational side of things, for more than 25 years and I am ashamed of what has become of the industry. How can a big company like metrofibre and a well established company like jumbotech, not resolve a simple fiber connection issue? Pathetic is what I would call it. I have been more than patient but now I am done. I would complain about the service but there has been none.
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Wessel O
1 reviews | Active since Jan 2020
14 Jul 2022, 07:13
What has becomne of Jumbotech?
On the 7th of July I logged my first call for my fiber connection that went down. Since then my connection has gone down, without fail, every morning. The connection comes back up sometime during the day. I have not been able to get a trend but it appears that the drops mostly occurs between 08:30 and 09:00. Now although my money goes into the bank account of jumbotech, I have been dealing with metrofibre. metrofibre has been to my house and confirmed that my equipment and my section of the line is not the fault. They did however confirm that there is a fault and that is was on the backbone. This was 2 days ago. I have been in IT, on the operational side of things, for more than 25 years and I am ashamed of what has become of the industry. How can a big company like metrofibre and a well established company like jumbotech, not resolve a simple fiber connection issue? Pathetic is what I would call it. I have been more than patient but now I am done. I would complain about the service but there has been none.
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marcel N
1 reviews | Active since Jan 2020
27 Feb 2022, 17:55
F****** ****ed Off
Been struggling for over 2 weeks now with poor download speed. Supposed to have at least 6Mbs but only on average have a third of that. The speed is all over the place. they just keep telling me that from their side the speed is ok ??? But when do the test they recommend its nowhere near the speed I'm supposed to have. Was working fine until about two weeks ago so not sure what's changed? I'm seriously disillusioned with them. They've been fairly good in the past?
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marcel N
1 reviews | Active since Jan 2020
27 Feb 2022, 17:55
F****** ****ed Off
Been struggling for over 2 weeks now with poor download speed. Supposed to have at least 6Mbs but only on average have a third of that. The speed is all over the place. they just keep telling me that from their side the speed is ok ??? But when do the test they recommend its nowhere near the speed I'm supposed to have. Was working fine until about two weeks ago so not sure what's changed? I'm seriously disillusioned with them. They've been fairly good in the past?
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2018, 11:21
Best service
Good day Looking for a great internet provider Jumbo is the way to go. In January I emailed them about the service asking a few questions . They got in touch with me to let me know that someone will be stoping buy to check the line of sight . The guy came and left the next day I got a call and they said we have the all clear and if they can come on friday to do installation and after the installatikn my line will be active. No waiting. Over the past weekend there was some problems with the network. Not just with jumbo but every where. They sent out an email saying that there is problems but they switched to a secondery nework. On sunday I recieved another email saying everything is been fixed and sorry if it caused any inconvenience. I will never choose any other network provider.
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Anonymous
1 reviews | Active since Jan 2020
19 Feb 2018, 11:21
Best service
Good day Looking for a great internet provider Jumbo is the way to go. In January I emailed them about the service asking a few questions . They got in touch with me to let me know that someone will be stoping buy to check the line of sight . The guy came and left the next day I got a call and they said we have the all clear and if they can come on friday to do installation and after the installatikn my line will be active. No waiting. Over the past weekend there was some problems with the network. Not just with jumbo but every where. They sent out an email saying that there is problems but they switched to a secondery nework. On sunday I recieved another email saying everything is been fixed and sorry if it caused any inconvenience. I will never choose any other network provider.
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Nico R
1 reviews | Active since Jan 2020
25 May 2017, 12:36
Terrible
<p>I am paying R1499 per month for what they called a 7 megabit, true uncapped, unshaped, unthrottled web service with 99.9% uptime since the days when they were called edge-innova.</p> <p>Their actual uptime is around 60% and even then their network is prone to glitches and odd behaviour, like blocking Google and the Playstation network in the past.</p> <p>Currently my internet speed is rapidly fluctuating between 10 and 50 kilobytes/s (slower than dialup). One Speedtest even showed my speed at 0.02 megabits/s! Its been like this for the past five days. If I'm on the shaped and throttled package, then why am I paying double the price listed on their website?</p> <p>There are near constant issues with fibre breaks, connectivity, power supply and lightning. </p> <p>Support takes their time to respond and customers are frequently left to sort it out themselves. </p> <p>Terrible, even worse than telkom! </p>
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Nico R
1 reviews | Active since Jan 2020
25 May 2017, 12:36
Terrible
<p>I am paying R1499 per month for what they called a 7 megabit, true uncapped, unshaped, unthrottled web service with 99.9% uptime since the days when they were called edge-innova.</p> <p>Their actual uptime is around 60% and even then their network is prone to glitches and odd behaviour, like blocking Google and the Playstation network in the past.</p> <p>Currently my internet speed is rapidly fluctuating between 10 and 50 kilobytes/s (slower than dialup). One Speedtest even showed my speed at 0.02 megabits/s! Its been like this for the past five days. If I'm on the shaped and throttled package, then why am I paying double the price listed on their website?</p> <p>There are near constant issues with fibre breaks, connectivity, power supply and lightning. </p> <p>Support takes their time to respond and customers are frequently left to sort it out themselves. </p> <p>Terrible, even worse than telkom! </p>
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