AV
Anisha W
Active since Dec 2019
11
Reviews
0
Industries
Reviews
11 reviews27 months ago
Unreliable
JumboTech/Metrofibre Just shy of 1 year, and we barely had 2 full months of reliable connectivity!! First EVERYTHING in our home is the reason why our internet is not working, and then out of the blue, a switch was faulty in the area because other clients supposedly reported the same issues we had for MONTHS!! First, you said it was our extender, after unplugging it for almost a week we finally determined that the router might be faulty. We replaced the Archer with a new router, and we returned the extender. We then determined that the new router was faulty because Metrofibre miraculously discovered a faulty switch - miracles do happen, and our internet works without a hitch!!! **sarcastic tone** From November 2023 till today (16 January 2024), we sent multiple requests for a manager to call us and our request has been ignored!!! We don't feel like we should have to pay for our final month as we have been ignored and underestimated and we never fully used what we paid for. I have never had to send so many back-and-forth emails just to get into their heads that there is more to the problem than just the equipment in our house!! Please have a manager call us and sort out this matter. The next complaint is to ICASA! ** I SEE MULTIPLE COMPLAINTS ABOUT CONNECTIVITY FROM WHEN WE STARTED LOGGING TICKETS WITH JUMBOTECH!! **
58 replies
27 months ago
Unreliable Connection
JumboTech/Metrofibre Just shy of 1 year, and we barely had 2 full months of reliable connectivity!! First EVERYTHING in our home is the reason why our internet is not working, and then out of the blue, a switch was faulty in the area because other clients supposedly reported the same issues we had for MONTHS!! First, you said it was our extender, after unplugging it for almost a week we finally determined that the router might be faulty. We replaced the Archer with a new router, and we returned the extender. We then determined that the new router was faulty because Metrofibre miraculously discovered a faulty switch - miracles do happen, and our internet works without a hitch!!! **sarcastic tone** From November 2023 till today (16 January 2024), we sent multiple requests for a manager to call us and our request has been ignored!!! We don't feel like we should have to pay for our final month as we have been ignored and underestimated and we never fully used what we paid for. I have never had to send so many back-and-forth emails just to get into their heads that there is more to the problem than just the equipment in our house!! Please have a manager call us and sort out this matter. The next complaint is to ICASA! *** I ALSO SEE OTHER CONNECTIVITY COMPLAINTS, SO WE ARE NOT UNREASONABLE ***
0 replies
27 months ago
Unreliable Service and Connection
JumboTech/Metrofibre Just shy of 1 year, and we barely had 2 full months of reliable connectivity!! First EVERYTHING in our home is the reason why our internet is not working, and then out of the blue, a switch was faulty in the area because other clients supposedly reported the same issues we had for MONTHS!! First, you said it was our extender, after unplugging it for almost a week we finally determined that the router might be faulty. We replaced the Archer with a new router, and we returned the extender. We then determined that the new router was faulty because Metrofibre miraculously discovered a faulty switch - miracles do happen, and our internet works without a hitch!!! **sarcastic tone** From November 2023 till today (16 January 2024), we sent multiple requests for a manager to call us and our request has been ignored!!! We don't feel like we should have to pay for our final month as we have been ignored and underestimated and we never fully used what we paid for. I have never had to send so many back-and-forth emails just to get into their heads that there is more to the problem than just the equipment in our house!! Please have a manager call us and sort out this matter. The next complaint is to ICASA!
0 replies
45 months ago
FNB Connect
FNB Connect has the worst channels of customer service. I wanted to cancel the Lenovo Tab M10 contract that we got Tuesday, July 19, 2022. Now I need to pay all sorts of costs because they keep transferring you to a different department without telling you about cancellation fees, costs, etc. AND THE NUMBERS THE CONSULTANTS GIVE YOU ARE SOMETIMES OUT OF SERVICE. My main issue with the device is that we need to charge it EVERY SINGLE DAY! Even if you activate battery saver and all those features on the device, and if you decide to use the tablet it does not even last 2 hours. Tell me how one can possibly get something done when your consultants cannot be direct with customers or get back to them. I do not have the airtime or time to have them tell me what my cancellation costs etc are - I refuse to pay cancellation costs and/or delivery due to the fact that I cannot get direct answers from your customer service.
134 replies
48 months ago
Capitec Bank - Paid-Up Letters
We settled the FULL amounts of our Credit Card and Personal Loan on April 4th, 2022. We have been sending emails to Capitec from there onwards; we went into the branch on April 14th, 2022, and the consultant sent an email to the same email address we have been sending emails to. Until today, April 28th, 2022 (16 days later), NOBODY has gotten back to us about our paid-up letters (we only received a half-assed letter that we had paid the Personal Loan). We need an answer by Friday at noon (12 pm)
148 replies
53 months ago
Account Department Mishap
I would gladly give 5 stars if the company would better co-ordinate between their departments. I have to email the accounts department constantly to revoke charges that weren't supposed to be there. Their response takes forever, they usually only reply after you had copied other departments in the email. Our account is now suspended due to the account departments' lack of interest. Our contract is expiring in a few months, why is your service slipping now? Fix this ASAP!
53 replies
57 months ago
Ambledown - RUN!!!! CONTRADICTING POLICIES AND IMCOMPETENT STAFF.
AMBLEDOWN FINANCIAL SERVICES UNDERWRITTEN BY CONSTANTIA INSURANCE COMPANY LIMITED (CICL) I was scheduled for a C-Section on the 26th of January 2021, where we had to pay a penalty co-payment for the anesthesiologist. OUR COVER IS GAP PLUS LEVEL 4. January 14th AND February 25th - we sent emails to ask Ambledown how the claim process works, what docs to send through, etc. March 30th - We sent through our documentation and claim form WITHOUT receiving confirmation from Ambledown. We only received confirmation of receipt/document request TWO DAYS LATER, on April 1st. April 1st - Document request and claim receipt confirmation. Which we stated that everything has been sent already on March 30th. NOTE THAT THE RESPONSE STATED THAT WE WILL RECEIVE FEEDBACK IN 10 WORKING DAYS. April 13th to April 16th 13th - According to our mail sent on the 30th, our claim has passed 10 working days already. So, we followed up, no response. 14th - Followed up again, no response. 15th - Followed up again, no response. 16th - Followed up again, even phoned. According to the consultant, our claim has been escalated for finalization. April 19th AND April 20th - MORE THAN 15 WORKING DAYS ALREADY 19th - Followed up again, no response. 20th - Followed up again. The claim has been escalated again, according to the consultant. LATER the afternoon we received a response that our claim has been rejected due to SPLIT BILLING (ACCORDING TO HPCSA, SPLIT BILLING IS UNETHICAL AND ILLEGAL!!). We phoned Ambledown again to ask if they would be willing to accept rectified docs, and they agreed. We then sought advice from Discovery and the anesthesiologist, where both of them were more than willing to help and send us rectified documents. After a long battle fixing everything, we sent in our rectified documents on June 30th. June 30th - Rectified documents sent and confirmation received from Ambledown. July 6th - Received feedback that our claim once again got rejected!!! Consultant's response: "This is co-payment on a service provider that was imposed as you are not on the plan type covered by a doctor. It is a penalty co-payment that is not covered by Gap. The anesthetist penalized you for not being on a classic plan therefore the R1000. The term co-payment is used to describe the member portion due but is in fact in this case a penalty. Please refer to your Discovery brochure and note the co-payments that are imposed on procedures which Gap will definitely cover as the reason codes will reflect as such on the Discovery statement." We took everything up with Discovery and the anesthesiologist again, where both parties got involved by sending the claim to Ambledown's compliance department and getting confirmation from a consultant that our gap cover plan INDEED DOES COVER A PENALTY CO-PAYMENT. July 8th - we escalated the matter to the Compliance Department. No confirmation was received. July 9th - Followed up for confirmation, and we were told that the process could take 14 WORKING DAYS. July 15th - Followed up for progress, no response. July 28th - Followed up, no response and now here we are on Hello Peter. Next up are HPCSA and Ombuds. Every single time there seems to be a different excuse for rejecting the claim. I also read a lot of concerning reviews, this place should be closed down!!!!!!
53 replies
68 months ago
Rebels Pizza Nina Park - Horrendous Service
On the 25th of February 2020, my husband and I decided to try Rebels Pizza for the first time. Our experience was horrible. I left a review on Hello Peter (https://www.hellopeter.com/rebels-pizza-centurion/reviews/worst-service-ever-rebels-pizza-ninapark-3006746), the company told us to leave our details, which we did. And until today we never heard anything back. Today, 16/09/2020, after seeing a lot of adverti*****ts that the Rebels Pizza Nina Park is apparently "under new management" we still received horrible service, and the manager didn't bother to do much. This time around, we didn't wait over an hour, but numerous customers complained and orders weren't coming out fast enough. The manager kept on using the excuse that they were understaffed, but from our point of view, most of the staff were just standing around in the kitchen. Our order consisted of 2 large pizzas, a bacon supremo garlic loaf and a Ceasar Salad. Our pizzas were fresh out of the oven, but we had to wait about 10 minutes for the bacon garlic loaf. The salad's Mozarella doesn't look or taste like Mozarella, and the chicken didn't taste nor smell right (it smelled funny). And I firmly still believe that Rebels pizzas bases are store bought! Because if a customer asks for THICK/PAN BASE pizza, and a pizza place says "unfortunately, the thick pizza bases ran out." - What gives it away is that the bases are chewy and doughy. I simply demand that Rebels Pizza contact us ASAP, or just close it down.
0 replies
68 months ago
Department of Labour - UIF Claims - GAUTENG
In the beginning I submitted my UIF claim ONLINE on the 4th of May 2020, and on the 21nd of June 2020 my online application status switched to "COMPLETED BY ASSESSOR". Since May 2020 until today (31st of August 2020), I have nearly sent 20 mails to follow up on my application status. I only received about 2-3 proper responses which 1 of them was a support ticket and the rest was from the Labour Department telling me that they cannot assist me in this matter. THE LEAST THEY COULD DO IS REFER ME TO THE PROPER AGENT TO ASSIST ME. Today (31st of August 2020), I had to contact employees from the Cape Town Head-office just to get my UI19 Form finally processed - now I am awaiting for my final approval, declined or approved. I know these Departments are under tremendous pressure, but this is getting ridiculous - there are so many people depending on these payments to stay afloat. I have seen and heard so many complaints in this regard - people that have been waiting since April 2020 for feedback.
0 replies
72 months ago
HOME CLOUD SOLUTIONS
Our contract is expiring at the END OF MAY 2020, since we requested a cancellation, our data depleted drastically (as we were using our data as we always did without it being depleted as fast as it did), and it has been 3 days now where we struggled to connect to our Night Data. We have tried all your basic Technical Support options (without any support whatsoever), we did request help via email and via a support ticket yesterday morning at around 3am (This is still within 48 hours). Their contracts and policy wording are very contradicting as well in terms of early cancellations, their response times are also ridiculous. On their website they state that ALL their staff are working remotely during this Corona Pandemic and under 48 hour response time on the support tickets, but we only receive feedback 3-5 days later. In terms of Cancellations and Policy Wording, last year we tried cancelling our contract with Home Cloud but to our astonishment we were on a 24 Month contract, but nowhere on our contract does it state this. As we were under the impression that we were under a no lock-in contract with Home Cloud. The policy AND CONTRACT also states that you should give a 20 days notice, but on the cancellation request page it says 30 days notice and they keep nagging about a 30 days notice.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
10 (90.9090909090909%)